firefly-iii/.github/its_you_not_me.md
2022-03-31 04:21:50 +00:00

1.1 KiB

It's not you, it's me

Sometimes bugs reported to Firefly III are configuration and system problems on the user's side.

If you run into any of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.

  • ⚠️ Firefly III can't connect to the database when starting or the password is wrong, even though you're sure it's correct.
  • ⚠️ Errors about a missing APP_KEY or other encryption/hash problems
  • ⚠️ You can't login due to 419 errors (page expired)
  • ⚠️ Any 500 error when starting Firefly III
  • ⚠️ Any white page when starting Firefly III
  • ⚠️ Time-out when starting Firefly III for the first time
  • ⚠️ Firefly III does not work behind your reverse proxy
  • ⚠️ You can't connect to the Data Importer due to 404's or authentication issues.

If you run into an issue like this, please start a discussion or chat on Gitter.im. There's a good chance it's not a bug but something we can fix rather quickly 👍