From 0a805706b3c79eadbd5b42ca489f7acbb9870620 Mon Sep 17 00:00:00 2001 From: Heena-Kharsani Date: Wed, 15 Feb 2023 16:10:39 +0530 Subject: [PATCH] [2.0][FIX]: Fixed email template design and content --- .../data/ticket_mail_template.xml | 469 +++++++++++++++--- 1 file changed, 388 insertions(+), 81 deletions(-) diff --git a/addons/helpdesk_basic/data/ticket_mail_template.xml b/addons/helpdesk_basic/data/ticket_mail_template.xml index cba4334182..b68ddda19b 100644 --- a/addons/helpdesk_basic/data/ticket_mail_template.xml +++ b/addons/helpdesk_basic/data/ticket_mail_template.xml @@ -1,35 +1,137 @@ - - - Helpdesk Ticket : Send By Email - Ticket Receive Mail - ${(object.user_id.email_formatted or user.email_formatted) | safe} - ${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe} - ${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''} - - -
-

Dear - % if object.partner_id: - ${object.partner_id.name} - % elif not object.partner_id and object.user_id: - ${object.user_id.name} - % else: - ${user.name} - % endif -

-

Your request has been received and is being reviewed by our ${object.team_id.name}.

-


- Thank you,

- ${object.team_id.name}

-
+ + + Helpdesk Ticket : Send By Email + Ticket Receive Mail + ${(object.user_id.email_formatted or user.email_formatted) | safe} + ${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe} + ${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''} + + + + + + +
+ + + + + + + + + + + + +
+ + + + + + + + +
+ +
+ 		+ ${object.company_id.name} +
+
+
+
+ + + + + + + +
+
+

Dear + % if object.partner_id: + ${object.partner_id.name}, + % elif not object.partner_id and object.user_id: + ${object.user_id.name}, + % else: + ${user.name}, + % endif +

+

+ your request has been successfully submitted + to a + company and is currently being reviewed by + ${object.team_id.name}. + This review process may take some time. +

+

+ Once the review is complete, you can expect to receive a + response from the team, + which may include additional information or a resolution + to your request. +

+

+ Click on following button for more detail about ticket. +

+
+ Thank you, +
+
+ ${object.team_id.name} +

+
+
+
+
+
+ + + + + + + +
+ ${object.company_id.name} +
+ ${object.company_id.phone} + % if object.company_id.email + | + + ${object.company_id.email} + + % endif + % if object.company_id.website + | + + ${object.company_id.website} + + % endif +
+
+
@@ -41,26 +143,125 @@ ${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''} -
-

Dear - % if object.partner_id: - ${object.partner_id.name} - % elif not object.partner_id and object.user_id: - ${object.user_id.name} - % else: - ${user.name} - % endif -

-

Your request flectra has been Confirm by our ${object.team_id.name}.

-


- Thank you,

- ${object.team_id.name}

-
+ + + + +
+ + + + + + + + + + + + +
+ + + + + + + + +
+ +
+ 		+ ${object.company_id.name} +
+
+
+
+ + + + + + + +
+
+

Dear + % if object.partner_id: + ${object.partner_id.name}, + % elif not object.partner_id and object.user_id: + ${object.user_id.name}, + % else: + ${user.name}, + % endif +

+

+ Your request flectra has been resolved by our + ${object.team_id.name}. +

+

+ If you have any further questions, you may want + to reach out to the company's customer service team or + support channels for more information. +

+

+ Click on following button for more detail about ticket. +

+
+ Thank you, +
+
+ ${object.team_id.name} +

+
+
+
+
+
+ + + + + + + +
+ ${object.company_id.name} +
+ ${object.company_id.phone} + % if object.company_id.email + | + + ${object.company_id.email} + + % endif + % if object.company_id.website + | + + ${object.company_id.website} + + % endif +
+
+
@@ -72,40 +273,146 @@ ${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''} -
- -

Please take a moment to rate our services related to the ticket ${object.name}.
- - - - - We appreciate your feedback. It helps us to improve continuously.

- + + + + + + + +
- Tell us how you feel about our service
- (click on one of these smileys) -
- +
+ + -
+ + - - - -
- - Satisfied - - - - Not satisfied - - - - Highly Dissatisfied - + + + + + + + + + +
+ +
+ 		+ ${object.company_id.name} +
+
+
-
-
+ + + + + + We appreciate your feedback. It helps us to improve + continuously. +

+ + + + + + +
+
+

Please take a moment to rate our services related to the + ticket ${object.name}. +
+

+ + + + + + + +
+ Tell us how you feel about our + service + +
+ (click + on one of these smileys) + +
+ + + + + + +
+ + Satisfied + + + + Not satisfied + + + + Highly Dissatisfied + +
+
+
+
+
+
+ + + + + + + +
+ ${object.company_id.name} +
+ ${object.company_id.phone} + % if object.company_id.email + | + + ${object.company_id.email} + + % endif + % if object.company_id.website + | + + ${object.company_id.website} + + % endif +
+
+ + +