mirror of
https://gitlab.com/flectra-hq/flectra.git
synced 2026-08-18 17:24:42 -05:00
419 lines
31 KiB
XML
419 lines
31 KiB
XML
<?xml version="1.0" ?>
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<flectra>
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<!--Email template -->
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<record id="ticket_mail_template" model="mail.template">
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<field name="name">Helpdesk Ticket : Send By Email</field>
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<field name="subject">Ticket Receive Mail</field>
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<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
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<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
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<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
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<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
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<field name="body_html" type="html">
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<table border="0" cellpadding="0" cellspacing="0" class="helpdesk_ticket_email"
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style="padding-top: 16px; background-color: #F1F1F1; font-family:Verdana, Arial,sans-serif; color: #454748; width: 100%; border-collapse:separate;">
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<tr>
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<td align="center">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="padding: 16px; background-color: white; color: #454748; border-collapse:separate;">
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<tbody>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle">
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<span style="font-size: 10px;"/>
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<br/>
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</td>
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<td valign="middle" align="right">
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<img src="/logo.png?company=${object.company_id.id}"
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style="padding: 0px; margin: 0px; height: auto; width: 80px;"
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alt="${object.company_id.name}"/>
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</td>
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</tr>
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<tr>
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<td colspan="2" style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin:16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="top" style="font-size: 13px;">
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<div style="margin: 0px; padding: 0px;">
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<p>Dear
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% if object.partner_id:
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${object.partner_id.name},
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% elif not object.partner_id and object.user_id:
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${object.user_id.name},
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% else:
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${user.name},
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% endif
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</p>
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<p>
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your request has been successfully submitted
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to a
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company and is currently being reviewed by
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${object.team_id.name}.
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This review process may take some time.
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</p>
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<p>
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Once the review is complete, you can expect to receive a
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response from the team,
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which may include additional information or a resolution
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to your request.
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</p>
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<p>
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Click on following button for more detail about ticket.
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<div style="margin-top: 20px;">
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<a href="/my/ticket/${object.id}"
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target="_blank"
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class="btn btn-primary">
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View Ticket
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</a>
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</div>
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<br/>
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Thank you,
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<br/>
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<br/>
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${object.team_id.name}
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</p>
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</div>
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</td>
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</tr>
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<tr>
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<td style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin: 16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; font-size: 11px; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle" align="left">
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${object.company_id.name}
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</td>
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</tr>
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<tr>
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<td valign="middle" align="left" style="opacity: 0.7;">
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${object.company_id.phone}
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% if object.company_id.email
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<a href="'mailto:%s' % ${object.company_id.email}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.email}
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</a>
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% endif
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% if object.company_id.website
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<a href="'%s' % ${object.company_id.website}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.website}
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</a>
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% endif
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</table>
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</field>
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</record>
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<record id="ticket_confirm_mail_template" model="mail.template">
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<field name="name">Helpdesk Ticket : Confirm By Email</field>
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<field name="subject">Confirm Ticket Mail</field>
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<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
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<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
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<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
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<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
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<field name="body_html" type="html">
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<table border="0" cellpadding="0" cellspacing="0"
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style="padding-top: 16px; background-color: #F1F1F1; font-family:Verdana, Arial,sans-serif; color: #454748; width: 100%; border-collapse:separate;">
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<tr>
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<td align="center">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="padding: 16px; background-color: white; color: #454748; border-collapse:separate;">
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<tbody>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle">
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<span style="font-size: 10px;"/>
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<br/>
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</td>
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<td valign="middle" align="right">
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<img src="/logo.png?company=${object.company_id.id}"
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style="padding: 0px; margin: 0px; height: auto; width: 80px;"
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alt="${object.company_id.name}"/>
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</td>
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</tr>
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<tr>
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<td colspan="2" style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin:16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="top" style="font-size: 13px;">
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<div style="margin: 0px; padding: 0px;">
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<p>Dear
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% if object.partner_id:
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${object.partner_id.name},
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% elif not object.partner_id and object.user_id:
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${object.user_id.name},
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% else:
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${user.name},
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% endif
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</p>
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<p>
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Your request flectra has been resolved by our
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${object.team_id.name}.
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</p>
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<p>
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If you have any further questions, you may want
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to reach out to the company's customer service team or
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support channels for more information.
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</p>
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<p>
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Click on following button for more detail about ticket.
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<div style="margin-top: 20px;">
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<a href="/my/ticket/${object.id}"
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target="_blank"
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class="btn btn-primary">
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View Ticket
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</a>
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</div>
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<br/>
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Thank you,
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<br/>
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<br/>
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${object.team_id.name}
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</p>
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</div>
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</td>
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</tr>
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<tr>
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<td style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin: 16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; font-size: 11px; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle" align="left">
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${object.company_id.name}
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</td>
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</tr>
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<tr>
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<td valign="middle" align="left" style="opacity: 0.7;">
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${object.company_id.phone}
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% if object.company_id.email
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<a href="'mailto:%s' % ${object.company_id.email}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.email}
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</a>
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% endif
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% if object.company_id.website
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<a href="'%s' % ${object.company_id.website}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.website}
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</a>
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% endif
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</table>
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</field>
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</record>
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<record id="ticket_rating_mail_template" model="mail.template">
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<field name="name">Helpdesk Ticket : Rating By Email</field>
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<field name="subject">Rating Request Mail</field>
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<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
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<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
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<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
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<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
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<field name="body_html" type="html">
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<table border="0" cellpadding="0" cellspacing="0"
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style="padding-top: 16px; background-color: #F1F1F1; font-family:Verdana, Arial,sans-serif; color: #454748; width: 100%; border-collapse:separate;">
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<tr>
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<td align="center">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="padding: 16px; background-color: white; color: #454748; border-collapse:separate;">
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<tbody>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle">
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<span style="font-size: 10px;"/>
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<br/>
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</td>
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<td valign="middle" align="right">
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<img src="/logo.png?company=${object.company_id.id}"
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style="padding: 0px; margin: 0px; height: auto; width: 80px;"
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alt="${object.company_id.name}"/>
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</td>
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</tr>
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<tr>
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<td colspan="2" style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin:16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="top" style="font-size: 13px;">
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<div style="margin: 0px; padding: 0px;">
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<p>Please take a moment to rate our services related to the
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ticket ${object.name}.
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<br/>
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<tr>
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<td style="text-align: center;">
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<table border="0" cellpadding="0" cellspacing="0"
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summary="o_mail_notification"
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style="width:100%; margin: 32px 0px 32px 0px;">
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<tr>
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<td style="font-size: 14px;">
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<strong>Tell us how you feel about our
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service
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</strong>
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<br/>
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<span style="text-color: #888888">(click
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on one of these smileys)
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</span>
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</td>
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</tr>
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<tr>
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<td style="font-size: 14px;">
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<table style="width:100%;text-align:center;">
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<tr>
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<td>
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<a href="/rate/${object.access_token}/5">
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<img alt="Satisfied"
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src="/rating/static/src/img/rating_5.png"
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title="Satisfied"/>
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</a>
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</td>
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<td>
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<a href="/rate/${object.access_token}/3">
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<img alt="Not satisfied"
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src="/rating/static/src/img/rating_3.png"
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title="Not satisfied"/>
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</a>
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</td>
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<td>
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<a href="/rate/${object.access_token}/1">
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<img alt="Highly Dissatisfied"
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src="/rating/static/src/img/rating_1.png"
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title="Highly Dissatisfied"/>
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</a>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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We appreciate your feedback. It helps us to improve
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continuously.
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</p>
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</div>
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</td>
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</tr>
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<tr>
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<td style="text-align:center;">
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<hr width="100%"
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style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin: 16px 0px 16px 0px;"/>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td align="center" style="min-width: 590px;">
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<table border="0" cellpadding="0" cellspacing="0" width="590"
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style="min-width: 590px; background-color: white; font-size: 11px; padding: 0px 8px 0px 8px; border-collapse:separate;">
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<tr>
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<td valign="middle" align="left">
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${object.company_id.name}
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</td>
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</tr>
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<tr>
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<td valign="middle" align="left" style="opacity: 0.7;">
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${object.company_id.phone}
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% if object.company_id.email
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<a href="'mailto:%s' % ${object.company_id.email}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.email}
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</a>
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% endif
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% if object.company_id.website
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<a href="'%s' % ${object.company_id.website}"
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style="text-decoration:none; color: #454748;">
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${object.company_id.website}
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</a>
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% endif
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</tbody>
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</table>
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</td>
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</tr>
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</table>
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</field>
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</record>
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</flectra>
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