Admin: Add support bundles (#60536)

* Add support bundles

Co-authored-by: ievaVasiljeva <ieva.vasiljeva@grafana.com>
Co-authored-by: Kalle Persson <kalle.persson@grafana.com>

* tweak code owners

* rename and lint frontend

* lint

* fix backend lint

* register feature flag

* add feature toggle. fix small backend issues

Co-authored-by: ievaVasiljeva <ieva.vasiljeva@grafana.com>
Co-authored-by: Kalle Persson <kalle.persson@grafana.com>

.github/CODEOWNERS

@@ -229,6 +229,10 @@ lerna.json @grafana/frontend-ops
 /pkg/services/loginattempt @grafana/grafana-authnz-team
 /pkg/services/authn @grafana/grafana-authnz-team
 
+# Support bundles
+/public/app/features/support-bundles @grafana/grafana-authnz-team
+/pkg/infra/supportbundles @grafana/grafana-authnz-team
+
 # Grafana Partnerships Team
 /pkg/infra/httpclient/httpclientprovider/sigv4_middleware.go @grafana/grafana-partnerships-team
 /pkg/infra/httpclient/httpclientprovider/sigv4_middleware_test.go @grafana/grafana-partnerships-team

docs/sources/setup-grafana/configure-grafana/feature-toggles/index.md

@@ -67,6 +67,7 @@ Alpha features might be changed or removed without prior notice.
 | `dashboardComments`                | Enable dashboard-wide comments                                                                                                                                               |
 | `annotationComments`               | Enable annotation comments                                                                                                                                                   |
 | `storage`                          | Configurable storage for dashboards, datasources, and resources                                                                                                              |
+| `supportBundles`                   | Support bundles for troubleshooting                                                                                                                                          |
 | `exploreMixedDatasource`           | Enable mixed datasource in Explore                                                                                                                                           |
 | `tracing`                          | Adds trace ID to error notifications                                                                                                                                         |
 | `correlations`                     | Correlations page                                                                                                                                                            |

packages/grafana-data/src/types/featureToggles.gen.ts

@@ -43,6 +43,7 @@ export interface FeatureToggles {
   migrationLocking?: boolean;
   storage?: boolean;
   k8s?: boolean;
+  supportBundles?: boolean;
   dashboardsFromStorage?: boolean;
   export?: boolean;
   azureMonitorResourcePickerForMetrics?: boolean;

pkg/api/api.go

@@ -121,6 +121,9 @@ func (hs *HTTPServer) registerRoutes() {
 	}
 	r.Get("/styleguide", reqSignedIn, hs.Index)
 
+	r.Get("/admin/support-bundles", reqGrafanaAdmin, hs.Index)
+	r.Get("/admin/support-bundles/create", reqGrafanaAdmin, hs.Index)
+
 	r.Get("/live", reqGrafanaAdmin, hs.Index)
 	r.Get("/live/pipeline", reqGrafanaAdmin, hs.Index)
 	r.Get("/live/cloud", reqGrafanaAdmin, hs.Index)

pkg/infra/supportbundles/interface.go

@@ -0,0 +1,45 @@
+package supportbundles
+
+import "context"
+
+type SupportItem struct {
+	Filename  string
+	FileBytes []byte
+}
+
+type State string
+
+const (
+	StatePending  State = "pending"
+	StateComplete State = "complete"
+	StateError    State = "error"
+	StateTimeout  State = "timeout"
+)
+
+func (s State) String() string {
+	return string(s)
+}
+
+type Bundle struct {
+	UID       string `json:"uid"`
+	State     State  `json:"state"`
+	FilePath  string `json:"filePath"`
+	Creator   string `json:"creator"`
+	CreatedAt int64  `json:"createdAt"`
+	ExpiresAt int64  `json:"expiresAt"`
+}
+
+type CollectorFunc func(context.Context) (*SupportItem, error)
+
+type Collector struct {
+	UID               string        `json:"uid"`
+	DisplayName       string        `json:"displayName"`
+	Description       string        `json:"description"`
+	IncludedByDefault bool          `json:"includedByDefault"`
+	Default           bool          `json:"default"`
+	Fn                CollectorFunc `json:"-"`
+}
+
+type Service interface {
+	RegisterSupportItemCollector(collector Collector)
+}

pkg/infra/supportbundles/supportbundlesimpl/api.go

@@ -0,0 +1,115 @@
+package supportbundlesimpl
+
+import (
+	"context"
+	"encoding/json"
+	"fmt"
+	"net/http"
+	"os"
+
+	"github.com/grafana/grafana/pkg/api/response"
+	"github.com/grafana/grafana/pkg/api/routing"
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/middleware"
+	"github.com/grafana/grafana/pkg/models"
+	ac "github.com/grafana/grafana/pkg/services/accesscontrol"
+	"github.com/grafana/grafana/pkg/web"
+)
+
+const rootUrl = "/api/support-bundles"
+
+func (s *Service) registerAPIEndpoints(routeRegister routing.RouteRegister) {
+	authorize := ac.Middleware(s.accessControl)
+
+	routeRegister.Group(rootUrl, func(subrouter routing.RouteRegister) {
+		subrouter.Get("/", authorize(middleware.ReqGrafanaAdmin,
+			ac.EvalPermission(ActionRead)), routing.Wrap(s.handleList))
+		subrouter.Post("/", authorize(middleware.ReqGrafanaAdmin,
+			ac.EvalPermission(ActionCreate)), routing.Wrap(s.handleCreate))
+		subrouter.Get("/:uid", authorize(middleware.ReqGrafanaAdmin,
+			ac.EvalPermission(ActionRead)), s.handleDownload)
+		subrouter.Delete("/:uid", authorize(middleware.ReqGrafanaAdmin,
+			ac.EvalPermission(ActionDelete)), s.handleRemove)
+		subrouter.Get("/collectors", authorize(middleware.ReqGrafanaAdmin,
+			ac.EvalPermission(ActionCreate)), routing.Wrap(s.handleGetCollectors))
+	})
+}
+
+func (s *Service) handleList(ctx *models.ReqContext) response.Response {
+	bundles, err := s.List(ctx.Req.Context())
+	if err != nil {
+		return response.Error(http.StatusInternalServerError, "failed to list bundles", err)
+	}
+
+	data, err := json.Marshal(bundles)
+	if err != nil {
+		return response.Error(http.StatusInternalServerError, "failed to encode bundle", err)
+	}
+
+	return response.JSON(http.StatusOK, data)
+}
+
+func (s *Service) handleCreate(ctx *models.ReqContext) response.Response {
+	type command struct {
+		Collectors []string `json:"collectors"`
+	}
+
+	var c command
+	if err := web.Bind(ctx.Req, &c); err != nil {
+		return response.Error(http.StatusBadRequest, "failed to parse request", err)
+	}
+
+	bundle, err := s.Create(context.Background(), c.Collectors, ctx.SignedInUser)
+	if err != nil {
+		return response.Error(http.StatusInternalServerError, "failed to create support bundle", err)
+	}
+
+	data, err := json.Marshal(bundle)
+	if err != nil {
+		return response.Error(http.StatusInternalServerError, "failed to encode bundle", err)
+	}
+
+	return response.JSON(http.StatusCreated, data)
+}
+
+func (s *Service) handleDownload(ctx *models.ReqContext) {
+	uid := web.Params(ctx.Req)[":uid"]
+	bundle, err := s.Get(ctx.Req.Context(), uid)
+	if err != nil {
+		ctx.Redirect("/admin/support-bundles")
+		return
+	}
+
+	if bundle.State != supportbundles.StateComplete {
+		ctx.Redirect("/admin/support-bundles")
+		return
+	}
+
+	if bundle.FilePath == "" {
+		ctx.Redirect("/admin/support-bundles")
+		return
+	}
+
+	if _, err := os.Stat(bundle.FilePath); err != nil {
+		ctx.Redirect("/admin/support-bundles")
+		return
+	}
+
+	ctx.Resp.Header().Set("Content-Type", "application/tar+gzip")
+	ctx.Resp.Header().Set("Content-Disposition", fmt.Sprintf("attachment; filename=%d.tar.gz", bundle.CreatedAt))
+	http.ServeFile(ctx.Resp, ctx.Req, bundle.FilePath)
+}
+
+func (s *Service) handleRemove(ctx *models.ReqContext) response.Response {
+	uid := web.Params(ctx.Req)[":uid"]
+	err := s.Remove(ctx.Req.Context(), uid)
+	if err != nil {
+		return response.Error(http.StatusInternalServerError, "failed to remove bundle", err)
+	}
+
+	return response.Respond(http.StatusOK, "successfully removed the support bundle")
+}
+
+func (s *Service) handleGetCollectors(ctx *models.ReqContext) response.Response {
+	return response.JSON(http.StatusOK, s.collectors)
+}

pkg/infra/supportbundles/supportbundlesimpl/collectors.go

@@ -0,0 +1,162 @@
+package supportbundlesimpl
+
+import (
+	"context"
+	"encoding/json"
+	"time"
+
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/infra/usagestats"
+	"github.com/grafana/grafana/pkg/plugins"
+	"github.com/grafana/grafana/pkg/services/pluginsettings"
+	"github.com/grafana/grafana/pkg/setting"
+)
+
+func basicCollector(cfg *setting.Cfg) supportbundles.Collector {
+	return supportbundles.Collector{
+		UID:               "basic",
+		DisplayName:       "Basic information",
+		Description:       "Basic information about the Grafana instance",
+		IncludedByDefault: true,
+		Default:           true,
+		Fn: func(ctx context.Context) (*supportbundles.SupportItem, error) {
+			type basicInfo struct {
+				Version string `json:"version"`
+				Commit  string `json:"commit"`
+			}
+
+			data, err := json.Marshal(basicInfo{
+				Version: cfg.BuildVersion,
+				Commit:  cfg.BuildCommit,
+			})
+			if err != nil {
+				return nil, err
+			}
+
+			return &supportbundles.SupportItem{
+				Filename:  "basic.json",
+				FileBytes: data,
+			}, nil
+		},
+	}
+}
+
+func settingsCollector(settings setting.Provider) supportbundles.Collector {
+	return supportbundles.Collector{
+		UID:               "settings",
+		DisplayName:       "Settings",
+		Description:       "Settings for grafana instance",
+		IncludedByDefault: false,
+		Default:           true,
+		Fn: func(ctx context.Context) (*supportbundles.SupportItem, error) {
+			current := settings.Current()
+			data, err := json.Marshal(current)
+			if err != nil {
+				return nil, err
+			}
+
+			return &supportbundles.SupportItem{
+				Filename:  "settings.json",
+				FileBytes: data,
+			}, nil
+		},
+	}
+}
+
+func usageStatesCollector(stats usagestats.Service) supportbundles.Collector {
+	return supportbundles.Collector{
+		UID:               "usage-stats",
+		DisplayName:       "Usage statistics",
+		Description:       "Usage statistic for grafana instance",
+		IncludedByDefault: false,
+		Default:           true,
+		Fn: func(ctx context.Context) (*supportbundles.SupportItem, error) {
+			report, err := stats.GetUsageReport(context.Background())
+			if err != nil {
+				return nil, err
+			}
+
+			data, err := json.Marshal(report)
+			if err != nil {
+				return nil, err
+			}
+			return &supportbundles.SupportItem{
+				Filename:  "usage-stats.json",
+				FileBytes: data,
+			}, nil
+		},
+	}
+}
+
+func pluginInfoCollector(pluginStore plugins.Store, pluginSettings pluginsettings.Service) supportbundles.Collector {
+	return supportbundles.Collector{
+		UID:               "plugins",
+		DisplayName:       "Plugin information",
+		Description:       "Plugin information for grafana instance",
+		IncludedByDefault: false,
+		Default:           true,
+		Fn: func(ctx context.Context) (*supportbundles.SupportItem, error) {
+			type pluginInfo struct {
+				data  plugins.JSONData
+				Class plugins.Class
+
+				// App fields
+				IncludedInAppID string
+				DefaultNavURL   string
+				Pinned          bool
+
+				// Signature fields
+				Signature plugins.SignatureStatus
+
+				// SystemJS fields
+				Module  string
+				BaseURL string
+
+				PluginVersion string
+				Enabled       bool
+				Updated       time.Time
+			}
+
+			plugins := pluginStore.Plugins(context.Background())
+
+			var pluginInfoList []pluginInfo
+			for _, plugin := range plugins {
+				// skip builtin plugins
+				if plugin.BuiltIn {
+					continue
+				}
+
+				pInfo := pluginInfo{
+					data:            plugin.JSONData,
+					Class:           plugin.Class,
+					IncludedInAppID: plugin.IncludedInAppID,
+					DefaultNavURL:   plugin.DefaultNavURL,
+					Pinned:          plugin.Pinned,
+					Signature:       plugin.Signature,
+					Module:          plugin.Module,
+					BaseURL:         plugin.BaseURL,
+				}
+
+				// TODO need to loop through all the orgs
+				// TODO ignore the error for now, not all plugins have settings
+				settings, err := pluginSettings.GetPluginSettingByPluginID(context.Background(), &pluginsettings.GetByPluginIDArgs{PluginID: plugin.ID, OrgID: 1})
+				if err == nil {
+					pInfo.PluginVersion = settings.PluginVersion
+					pInfo.Enabled = settings.Enabled
+					pInfo.Updated = settings.Updated
+				}
+
+				pluginInfoList = append(pluginInfoList, pInfo)
+			}
+
+			data, err := json.Marshal(pluginInfoList)
+			if err != nil {
+				return nil, err
+			}
+			return &supportbundles.SupportItem{
+				Filename:  "plugins.json",
+				FileBytes: data,
+			}, nil
+		},
+	}
+}

pkg/infra/supportbundles/supportbundlesimpl/db_collector.go

@@ -0,0 +1,75 @@
+package supportbundlesimpl
+
+import (
+	"bytes"
+	"context"
+	"fmt"
+
+	"github.com/grafana/grafana/pkg/infra/db"
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/services/sqlstore/migrator"
+)
+
+func dbCollector(sql db.DB) supportbundles.Collector {
+	collectorFn := func(ctx context.Context) (*supportbundles.SupportItem, error) {
+		dbType := string(sql.GetDBType())
+
+		// buffer writer
+		bWriter := bytes.NewBuffer(nil)
+
+		bWriter.WriteString("# Database information\n\n")
+		bWriter.WriteString("dbType: " + dbType + "  \n")
+
+		logItems := make([]migrator.MigrationLog, 0)
+		version := []string{}
+		err := sql.WithDbSession(ctx, func(sess *db.Session) error {
+			rawSQL := ""
+			if dbType == migrator.MySQL {
+				rawSQL = "SELECT @@VERSION"
+			} else if dbType == migrator.Postgres {
+				rawSQL = "SELECT version()"
+			} else if dbType == migrator.SQLite {
+				rawSQL = "SELECT sqlite_version()"
+			} else {
+				return fmt.Errorf("unsupported dbType: %s", dbType)
+			}
+
+			return sess.Table("migration_log").SQL(rawSQL).Find(&version)
+		})
+		if err != nil {
+			return nil, err
+		}
+
+		for _, v := range version {
+			bWriter.WriteString("version: " + v + "  \n")
+		}
+
+		errD := sql.WithDbSession(ctx, func(sess *db.Session) error {
+			return sess.Table("migration_log").Find(&logItems)
+		})
+		if errD != nil {
+			return nil, err
+		}
+
+		bWriter.WriteString("\n## Migration Log\n\n")
+
+		for _, logItem := range logItems {
+			bWriter.WriteString(fmt.Sprintf("**migrationId**: %s  \nsuccess: %t  \nerror: %s  \ntimestamp: %s\n\n",
+				logItem.MigrationID, logItem.Success, logItem.Error, logItem.Timestamp.UTC()))
+		}
+
+		return &supportbundles.SupportItem{
+			Filename:  "db.md",
+			FileBytes: bWriter.Bytes(),
+		}, nil
+	}
+
+	return supportbundles.Collector{
+		UID:               "db",
+		Description:       "Database information and migration log",
+		DisplayName:       "Database and Migration information",
+		IncludedByDefault: false,
+		Default:           true,
+		Fn:                collectorFn,
+	}
+}

pkg/infra/supportbundles/supportbundlesimpl/models.go

@@ -0,0 +1,49 @@
+package supportbundlesimpl
+
+import (
+	"github.com/grafana/grafana/pkg/services/accesscontrol"
+	"github.com/grafana/grafana/pkg/services/org"
+)
+
+const (
+	ActionRead   = "support.bundles:read"
+	ActionCreate = "support.bundles:create"
+	ActionDelete = "support.bundles:delete"
+)
+
+var (
+	bundleReaderRole = accesscontrol.RoleDTO{
+		Name:        "fixed:support.bundles:reader",
+		DisplayName: "Support bundle reader",
+		Description: "List and download support bundles",
+		Group:       "Support bundles",
+		Permissions: []accesscontrol.Permission{
+			{Action: ActionRead},
+		},
+	}
+
+	bundleWriterRole = accesscontrol.RoleDTO{
+		Name:        "fixed:support.bundles:writer",
+		DisplayName: "Support bundle writer",
+		Description: "Create, delete, list and download support bundles",
+		Group:       "Support bundles",
+		Permissions: []accesscontrol.Permission{
+			{Action: ActionRead},
+			{Action: ActionCreate},
+			{Action: ActionDelete},
+		},
+	}
+)
+
+func DeclareFixedRoles(ac accesscontrol.Service) error {
+	bundleReader := accesscontrol.RoleRegistration{
+		Role:   bundleReaderRole,
+		Grants: []string{string(org.RoleAdmin)},
+	}
+	bundleWriter := accesscontrol.RoleRegistration{
+		Role:   bundleWriterRole,
+		Grants: []string{string(org.RoleAdmin)},
+	}
+
+	return ac.DeclareFixedRoles(bundleWriter, bundleReader)
+}

pkg/infra/supportbundles/supportbundlesimpl/service.go

@@ -0,0 +1,164 @@
+package supportbundlesimpl
+
+import (
+	"context"
+	"fmt"
+	"os"
+	"path/filepath"
+	"time"
+
+	"github.com/grafana/grafana/pkg/api/routing"
+	"github.com/grafana/grafana/pkg/infra/db"
+	"github.com/grafana/grafana/pkg/infra/kvstore"
+	"github.com/grafana/grafana/pkg/infra/log"
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/infra/usagestats"
+	"github.com/grafana/grafana/pkg/plugins"
+	ac "github.com/grafana/grafana/pkg/services/accesscontrol"
+	"github.com/grafana/grafana/pkg/services/featuremgmt"
+	"github.com/grafana/grafana/pkg/services/pluginsettings"
+	"github.com/grafana/grafana/pkg/services/user"
+	"github.com/grafana/grafana/pkg/setting"
+)
+
+type Service struct {
+	cfg            *setting.Cfg
+	store          *store
+	pluginStore    plugins.Store
+	pluginSettings pluginsettings.Service
+	accessControl  ac.AccessControl
+	features       *featuremgmt.FeatureManager
+
+	log log.Logger
+
+	collectors []supportbundles.Collector
+}
+
+func ProvideService(cfg *setting.Cfg,
+	sql db.DB,
+	kvStore kvstore.KVStore,
+	accessControl ac.AccessControl,
+	accesscontrolService ac.Service,
+	routeRegister routing.RouteRegister,
+	userService user.Service,
+	settings setting.Provider,
+	pluginStore plugins.Store,
+	pluginSettings pluginsettings.Service,
+	features *featuremgmt.FeatureManager,
+	usageStats usagestats.Service) (*Service, error) {
+	s := &Service{
+		cfg:            cfg,
+		store:          newStore(kvStore),
+		pluginStore:    pluginStore,
+		pluginSettings: pluginSettings,
+		accessControl:  accessControl,
+		features:       features,
+		log:            log.New("supportbundle.service"),
+	}
+
+	if !features.IsEnabled(featuremgmt.FlagSupportBundles) {
+		return s, nil
+	}
+
+	if !accessControl.IsDisabled() {
+		if err := DeclareFixedRoles(accesscontrolService); err != nil {
+			return nil, err
+		}
+	}
+
+	s.registerAPIEndpoints(routeRegister)
+
+	// TODO: move to relevant services
+	s.RegisterSupportItemCollector(basicCollector(cfg))
+	s.RegisterSupportItemCollector(settingsCollector(settings))
+	s.RegisterSupportItemCollector(usageStatesCollector(usageStats))
+	s.RegisterSupportItemCollector(userCollector(userService))
+	s.RegisterSupportItemCollector(dbCollector(sql))
+	s.RegisterSupportItemCollector(pluginInfoCollector(pluginStore, pluginSettings))
+
+	return s, nil
+}
+
+func (s *Service) Create(ctx context.Context, collectors []string, usr *user.SignedInUser) (*supportbundles.Bundle, error) {
+	bundle, err := s.store.Create(ctx, usr)
+	if err != nil {
+		return nil, err
+	}
+
+	go func(uid string, collectors []string) {
+		ctx, cancel := context.WithTimeout(context.Background(), 20*time.Minute)
+		defer cancel()
+		s.startBundleWork(ctx, collectors, uid)
+	}(bundle.UID, collectors)
+
+	return bundle, nil
+}
+
+func (s *Service) Get(ctx context.Context, uid string) (*supportbundles.Bundle, error) {
+	return s.store.Get(ctx, uid)
+}
+
+func (s *Service) List(ctx context.Context) ([]supportbundles.Bundle, error) {
+	return s.store.List()
+}
+
+func (s *Service) Remove(ctx context.Context, uid string) error {
+	// Remove the data
+	bundle, err := s.store.Get(ctx, uid)
+	if err != nil {
+		return fmt.Errorf("could not retrieve support bundle with uid %s: %w", uid, err)
+	}
+
+	// TODO handle cases when bundles aren't complete yet
+	if bundle.State == supportbundles.StatePending {
+		return fmt.Errorf("could not remove a support bundle with uid %s as it is still beign cteated", uid)
+	}
+
+	if bundle.FilePath != "" {
+		if err := os.RemoveAll(filepath.Dir(bundle.FilePath)); err != nil {
+			return fmt.Errorf("could not remove directory for support bundle %s: %w", uid, err)
+		}
+	}
+
+	// Remove the KV store entry
+	return s.store.Remove(ctx, uid)
+}
+
+func (s *Service) RegisterSupportItemCollector(collector supportbundles.Collector) {
+	// FIXME: add check for duplicate UIDs
+	s.collectors = append(s.collectors, collector)
+}
+
+func (s *Service) Run(ctx context.Context) error {
+	if !s.features.IsEnabled(featuremgmt.FlagSupportBundles) {
+		return nil
+	}
+
+	ticker := time.NewTicker(24 * time.Hour)
+	defer ticker.Stop()
+	s.cleanup(ctx)
+	select {
+	case <-ticker.C:
+		s.cleanup(ctx)
+	case <-ctx.Done():
+		break
+	}
+	return ctx.Err()
+}
+
+func (s *Service) cleanup(ctx context.Context) {
+	bundles, err := s.List(ctx)
+	if err != nil {
+		s.log.Error("failed to list bundles to clean up", "error", err)
+	}
+
+	if err == nil {
+		for _, b := range bundles {
+			if time.Now().Unix() >= b.ExpiresAt {
+				if err := s.Remove(ctx, b.UID); err != nil {
+					s.log.Error("failed to cleanup bundle", "error", err)
+				}
+			}
+		}
+	}
+}

pkg/infra/supportbundles/supportbundlesimpl/service_bundle.go

@@ -0,0 +1,153 @@
+package supportbundlesimpl
+
+import (
+	"archive/tar"
+	"bytes"
+	"compress/gzip"
+	"context"
+	"fmt"
+	"io"
+	"os"
+	"path/filepath"
+
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+)
+
+type bundleResult struct {
+	path string
+	err  error
+}
+
+func (s *Service) startBundleWork(ctx context.Context, collectors []string, uid string) {
+	result := make(chan bundleResult)
+	go func() {
+		sbFilePath, err := s.bundle(ctx, collectors, uid)
+		if err != nil {
+			result <- bundleResult{err: err}
+		}
+		result <- bundleResult{
+			path: sbFilePath,
+		}
+		close(result)
+	}()
+
+	select {
+	case <-ctx.Done():
+		s.log.Warn("Context cancelled while collecting support bundle")
+		if err := s.store.Update(ctx, uid, supportbundles.StateTimeout, ""); err != nil {
+			s.log.Error("failed to update bundle after timeout")
+		}
+		return
+	case r := <-result:
+		if r.err != nil {
+			if err := s.store.Update(ctx, uid, supportbundles.StateError, ""); err != nil {
+				s.log.Error("failed to update bundle after error")
+			}
+			return
+		}
+		if err := s.store.Update(ctx, uid, supportbundles.StateComplete, r.path); err != nil {
+			s.log.Error("failed to update bundle after completion")
+		}
+		return
+	}
+}
+
+func (s *Service) bundle(ctx context.Context, collectors []string, uid string) (string, error) {
+	lookup := make(map[string]bool, len(collectors))
+	for _, c := range collectors {
+		lookup[c] = true
+	}
+
+	sbDir, err := os.MkdirTemp("", "")
+	if err != nil {
+		return "", err
+	}
+
+	for _, collector := range s.collectors {
+		if !lookup[collector.UID] && !collector.IncludedByDefault {
+			continue
+		}
+		item, err := collector.Fn(ctx)
+		if err != nil {
+			s.log.Warn("Failed to collect support bundle item", "error", err)
+		}
+
+		// write item to file
+		if item != nil {
+			if err := os.WriteFile(filepath.Join(sbDir, item.Filename), item.FileBytes, 0600); err != nil {
+				s.log.Warn("Failed to collect support bundle item", "error", err)
+			}
+		}
+	}
+
+	// create tar.gz file
+	var buf bytes.Buffer
+	errCompress := compress(sbDir, &buf)
+	if errCompress != nil {
+		return "", errCompress
+	}
+
+	finalFilePath := filepath.Join(sbDir, fmt.Sprintf("%s.tar.gz", uid))
+
+	// Ignore gosec G304 as this function is only used internally.
+	//nolint:gosec
+	fileToWrite, err := os.OpenFile(finalFilePath, os.O_CREATE|os.O_RDWR, 0600)
+	if err != nil {
+		return "", err
+	}
+	if _, err := io.Copy(fileToWrite, &buf); err != nil {
+		return "", err
+	}
+
+	return finalFilePath, nil
+}
+
+func compress(src string, buf io.Writer) error {
+	// tar > gzip > buf
+	zr := gzip.NewWriter(buf)
+	tw := tar.NewWriter(zr)
+
+	// walk through every file in the folder
+	err := filepath.Walk(src, func(file string, fi os.FileInfo, err error) error {
+		// if not a dir, write file content
+		if !fi.IsDir() {
+			// generate tar header
+			header, err := tar.FileInfoHeader(fi, file)
+			if err != nil {
+				return err
+			}
+
+			header.Name = filepath.ToSlash("/bundle/" + header.Name)
+
+			// write header
+			if err := tw.WriteHeader(header); err != nil {
+				return err
+			}
+
+			// Ignore gosec G304 as this function is only used internally.
+			//nolint:gosec
+			data, err := os.Open(file)
+			if err != nil {
+				return err
+			}
+			if _, err := io.Copy(tw, data); err != nil {
+				return err
+			}
+		}
+		return nil
+	})
+	if err != nil {
+		return err
+	}
+
+	// produce tar
+	if err := tw.Close(); err != nil {
+		return err
+	}
+	// produce gzip
+	if err := zr.Close(); err != nil {
+		return err
+	}
+	//
+	return nil
+}

pkg/infra/supportbundles/supportbundlesimpl/store.go

@@ -0,0 +1,108 @@
+package supportbundlesimpl
+
+import (
+	"context"
+	"encoding/json"
+	"errors"
+	"sort"
+	"strings"
+	"time"
+
+	"github.com/google/uuid"
+	"github.com/grafana/grafana/pkg/infra/kvstore"
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/services/user"
+)
+
+func newStore(kv kvstore.KVStore) *store {
+	return &store{kv: kvstore.WithNamespace(kv, 0, "supportbundle")}
+}
+
+type store struct {
+	kv *kvstore.NamespacedKVStore
+}
+
+func (s *store) Create(ctx context.Context, usr *user.SignedInUser) (*supportbundles.Bundle, error) {
+	uid, err := uuid.NewRandom()
+	if err != nil {
+		return nil, err
+	}
+
+	bundle := supportbundles.Bundle{
+		UID:       uid.String(),
+		State:     supportbundles.StatePending,
+		Creator:   usr.Login,
+		CreatedAt: time.Now().Unix(),
+		ExpiresAt: time.Now().Add(24 * time.Hour).Unix(),
+	}
+
+	if err := s.set(ctx, &bundle); err != nil {
+		return nil, err
+	}
+	return &bundle, nil
+}
+
+func (s *store) Update(ctx context.Context, uid string, state supportbundles.State, filePath string) error {
+	bundle, err := s.Get(ctx, uid)
+	if err != nil {
+		return err
+	}
+
+	bundle.State = state
+	bundle.FilePath = filePath
+
+	return s.set(ctx, bundle)
+}
+
+func (s *store) set(ctx context.Context, bundle *supportbundles.Bundle) error {
+	data, err := json.Marshal(&bundle)
+	if err != nil {
+		return err
+	}
+	return s.kv.Set(ctx, bundle.UID, string(data))
+}
+
+func (s *store) Get(ctx context.Context, uid string) (*supportbundles.Bundle, error) {
+	data, ok, err := s.kv.Get(ctx, uid)
+	if err != nil {
+		return nil, err
+	}
+	if !ok {
+		// FIXME: handle not found
+		return nil, errors.New("not found")
+	}
+	var b supportbundles.Bundle
+	if err := json.NewDecoder(strings.NewReader(data)).Decode(&b); err != nil {
+		return nil, err
+	}
+
+	return &b, nil
+}
+
+func (s *store) Remove(ctx context.Context, uid string) error {
+	return s.kv.Del(ctx, uid)
+}
+
+func (s *store) List() ([]supportbundles.Bundle, error) {
+	data, err := s.kv.GetAll(context.Background())
+	if err != nil {
+		return nil, err
+	}
+
+	var res []supportbundles.Bundle
+	for _, items := range data {
+		for _, s := range items {
+			var b supportbundles.Bundle
+			if err := json.NewDecoder(strings.NewReader(s)).Decode(&b); err != nil {
+				return nil, err
+			}
+			res = append(res, b)
+		}
+	}
+
+	sort.Slice(res, func(i, j int) bool {
+		return res[i].CreatedAt < res[j].CreatedAt
+	})
+
+	return res, nil
+}

pkg/infra/supportbundles/supportbundlesimpl/user_collector.go

@@ -0,0 +1,47 @@
+package supportbundlesimpl
+
+import (
+	"context"
+	"encoding/json"
+
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/services/user"
+)
+
+func userCollector(users user.Service) supportbundles.Collector {
+	collectorFn := func(ctx context.Context) (*supportbundles.SupportItem, error) {
+		query := &user.SearchUsersQuery{
+			SignedInUser: &user.SignedInUser{},
+			OrgID:        0,
+			Query:        "",
+			Page:         0,
+			Limit:        0,
+			AuthModule:   "",
+			Filters:      []user.Filter{},
+			IsDisabled:   new(bool),
+		}
+		res, err := users.Search(ctx, query)
+		if err != nil {
+			return nil, err
+		}
+
+		userBytes, err := json.Marshal(res.Users)
+		if err != nil {
+			return nil, err
+		}
+
+		return &supportbundles.SupportItem{
+			Filename:  "users.json",
+			FileBytes: userBytes,
+		}, nil
+	}
+
+	return supportbundles.Collector{
+		UID:               "users",
+		Description:       "User information",
+		DisplayName:       "A list of users of the Grafana instance",
+		IncludedByDefault: false,
+		Default:           true,
+		Fn:                collectorFn,
+	}
+}

pkg/server/backgroundsvcs/background_services.go

@@ -4,6 +4,7 @@ import (
 	"github.com/grafana/grafana/pkg/api"
 	"github.com/grafana/grafana/pkg/infra/metrics"
 	"github.com/grafana/grafana/pkg/infra/remotecache"
+	"github.com/grafana/grafana/pkg/infra/supportbundles/supportbundlesimpl"
 	"github.com/grafana/grafana/pkg/infra/tracing"
 	uss "github.com/grafana/grafana/pkg/infra/usagestats/service"
 	"github.com/grafana/grafana/pkg/infra/usagestats/statscollector"
@@ -46,8 +47,8 @@ func ProvideBackgroundServiceRegistry(
 	secretsService *secretsManager.SecretsService, remoteCache *remotecache.RemoteCache,
 	thumbnailsService thumbs.Service, StorageService store.StorageService, searchService searchV2.SearchService, entityEventsService store.EntityEventsService,
 	saService *samanager.ServiceAccountsService, authInfoService *authinfoservice.Implementation,
-	grpcServerProvider grpcserver.Provider,
-	secretMigrationProvider secretsMigrations.SecretMigrationProvider, loginAttemptService *loginattemptimpl.Service,
+	grpcServerProvider grpcserver.Provider, secretMigrationProvider secretsMigrations.SecretMigrationProvider, loginAttemptService *loginattemptimpl.Service,
+	bundleService *supportbundlesimpl.Service,
 	// Need to make sure these are initialized, is there a better place to put them?
 	_ dashboardsnapshots.Service, _ *alerting.AlertNotificationService,
 	_ serviceaccounts.Service, _ *guardian.Provider,
@@ -83,6 +84,7 @@ func ProvideBackgroundServiceRegistry(
 		processManager,
 		secretMigrationProvider,
 		loginAttemptService,
+		bundleService,
 	)
 }
 

pkg/server/wire.go

@@ -20,6 +20,8 @@ import (
 	"github.com/grafana/grafana/pkg/infra/metrics"
 	"github.com/grafana/grafana/pkg/infra/remotecache"
 	"github.com/grafana/grafana/pkg/infra/serverlock"
+	"github.com/grafana/grafana/pkg/infra/supportbundles"
+	"github.com/grafana/grafana/pkg/infra/supportbundles/supportbundlesimpl"
 	"github.com/grafana/grafana/pkg/infra/tracing"
 	"github.com/grafana/grafana/pkg/infra/usagestats"
 	uss "github.com/grafana/grafana/pkg/infra/usagestats/service"
@@ -354,6 +356,8 @@ var wireBasicSet = wire.NewSet(
 	authnimpl.ProvideService,
 	wire.Bind(new(authn.Service), new(*authnimpl.Service)),
 	k8saccess.ProvideK8SAccess,
+	supportbundlesimpl.ProvideService,
+	wire.Bind(new(supportbundles.Service), new(*supportbundlesimpl.Service)),
 )
 
 var wireSet = wire.NewSet(

pkg/services/featuremgmt/registry.go

@@ -153,6 +153,11 @@ var (
 			State:           FeatureStateAlpha,
 			RequiresDevMode: true,
 		},
+		{
+			Name:        "supportBundles",
+			Description: "Support bundles for troubleshooting",
+			State:       FeatureStateAlpha,
+		},
 		{
 			Name:            "dashboardsFromStorage",
 			Description:     "Load dashboards from the generic storage interface",

pkg/services/featuremgmt/toggles_gen.go

@@ -115,6 +115,10 @@ const (
 	// Explore native k8s integrations
 	FlagK8s = "k8s"
 
+	// FlagSupportBundles
+	// Support bundles for troubleshooting
+	FlagSupportBundles = "supportBundles"
+
 	// FlagDashboardsFromStorage
 	// Load dashboards from the generic storage interface
 	FlagDashboardsFromStorage = "dashboardsFromStorage"

pkg/services/navtree/navtreeimpl/navtree.go

@@ -243,6 +243,15 @@ func (s *ServiceImpl) addHelpLinks(treeRoot *navtree.NavTreeRoot, c *models.ReqC
 			helpVersion = setting.ApplicationName
 		}
 
+		supportBundleNode := &navtree.NavLink{
+			Text:       "Support bundles",
+			Id:         "support-bundles",
+			Url:        "/admin/support-bundles",
+			Icon:       "wrench",
+			Section:    navtree.NavSectionConfig,
+			SortWeight: navtree.WeightHelp,
+		}
+
 		treeRoot.AddSection(&navtree.NavLink{
 			Text:       "Help",
 			SubTitle:   helpVersion,
@@ -251,7 +260,7 @@ func (s *ServiceImpl) addHelpLinks(treeRoot *navtree.NavTreeRoot, c *models.ReqC
 			Icon:       "question-circle",
 			SortWeight: navtree.WeightHelp,
 			Section:    navtree.NavSectionConfig,
-			Children:   []*navtree.NavLink{},
+			Children:   []*navtree.NavLink{supportBundleNode},
 		})
 	}
 }

public/app/core/components/NavBar/navBarItem-translations.ts

@@ -95,6 +95,8 @@ export function getNavTitle(navId: string | undefined) {
       return t('nav.service-accounts.title', 'Service accounts');
     case 'admin':
       return t('nav.admin.title', 'Server admin');
+    case 'support-bundles':
+      return t('nav.support-bundles.title', 'Support Bundles');
     case 'global-users':
       return config.featureToggles.topnav
         ? t('nav.global-users.title', 'Users')
@@ -191,6 +193,8 @@ export function getNavSubTitle(navId: string | undefined) {
       return t('nav.server-settings.subtitle', 'View the settings defined in your Grafana config');
     case 'storage':
       return t('nav.storage.subtitle', 'Manage file storage');
+    case 'support-bundles':
+      return t('nav.support-bundles.subtitle', 'Download support bundles');
     case 'admin':
       return config.featureToggles.topnav
         ? t(

public/app/core/components/NavBar/utils.ts

@@ -7,7 +7,7 @@ import { contextSrv } from 'app/core/services/context_srv';
 
 import { ShowModalReactEvent } from '../../../types/events';
 import appEvents from '../../app_events';
-import { getFooterLinks } from '../Footer/Footer';
+import { FooterLink, getFooterLinks } from '../Footer/Footer';
 import { OrgSwitcher } from '../OrgSwitcher';
 import { HelpModal } from '../help/HelpModal';
 
@@ -53,6 +53,7 @@ export const enrichConfigItems = (items: NavModelItem[], location: Location<unkn
     if (link.id === 'help') {
       link.children = [
         ...getFooterLinks(),
+        ...getSupportBundleFooterLinks(),
         {
           id: 'keyboard-shortcuts',
           text: t('nav.help/keyboard-shortcuts', 'Keyboard shortcuts'),
@@ -77,6 +78,22 @@ export const enrichConfigItems = (items: NavModelItem[], location: Location<unkn
   return items;
 };
 
+export let getSupportBundleFooterLinks = (cfg = config): FooterLink[] => {
+  if (!cfg.featureToggles.supportBundles) {
+    return [];
+  }
+
+  return [
+    {
+      target: '_self',
+      id: 'support-bundle',
+      text: t('nav.help/support-bundle', 'Support Bundles'),
+      icon: 'question-circle',
+      url: '/admin/support-bundles',
+    },
+  ];
+};
+
 export const enrichWithInteractionTracking = (item: NavModelItem, expandedState: boolean) => {
   const onClick = item.onClick;
   item.onClick = () => {

public/app/features/support-bundles/SupportBundles.tsx

@@ -0,0 +1,73 @@
+import React, { useEffect } from 'react';
+import { useAsyncFn } from 'react-use';
+
+import { dateTimeFormat } from '@grafana/data';
+import { getBackendSrv } from '@grafana/runtime';
+import { LinkButton } from '@grafana/ui';
+import { Page } from 'app/core/components/Page/Page';
+
+const subTitle = (
+  <span>
+    Support bundles allow you to easily collect and share Grafana logs, configuration, and data with the Grafana Labs
+    team.
+  </span>
+);
+
+type SupportBundleState = 'complete' | 'error' | 'timeout' | 'pending';
+
+interface SupportBundle {
+  uid: string;
+  state: SupportBundleState;
+  creator: string;
+  createdAt: number;
+  expiresAt: number;
+}
+
+const getBundles = () => {
+  return getBackendSrv().get<SupportBundle[]>('/api/support-bundles');
+};
+
+function SupportBundles() {
+  const [bundlesState, fetchBundles] = useAsyncFn(getBundles, []);
+
+  useEffect(() => {
+    fetchBundles();
+  }, [fetchBundles]);
+
+  return (
+    <Page navId="support-bundles" subTitle={subTitle}>
+      <Page.Contents isLoading={bundlesState.loading}>
+        <LinkButton href="admin/support-bundles/create" variant="primary">
+          Create New Support Bundle
+        </LinkButton>
+
+        <table className="filter-table form-inline">
+          <thead>
+            <tr>
+              <th>Date</th>
+              <th>Requested by</th>
+              <th>Expires</th>
+              <th style={{ width: '1%' }} />
+            </tr>
+          </thead>
+          <tbody>
+            {bundlesState?.value?.map((b) => (
+              <tr key={b.uid}>
+                <th>{dateTimeFormat(b.createdAt * 1000)}</th>
+                <th>{b.creator}</th>
+                <th>{dateTimeFormat(b.expiresAt * 1000)}</th>
+                <th>
+                  <LinkButton disabled={b.state !== 'complete'} target={'_self'} href={'/api/support-bundles/' + b.uid}>
+                    Download
+                  </LinkButton>
+                </th>
+              </tr>
+            ))}
+          </tbody>
+        </table>
+      </Page.Contents>
+    </Page>
+  );
+}
+
+export default SupportBundles;

public/app/features/support-bundles/SupportBundlesCreate.tsx

@@ -0,0 +1,96 @@
+import React, { useCallback, useEffect, useState } from 'react';
+import { useAsyncFn } from 'react-use';
+
+import { getBackendSrv, locationService } from '@grafana/runtime';
+import { Form, Button, Field, Checkbox } from '@grafana/ui';
+import { Page } from 'app/core/components/Page/Page';
+
+// move to types
+export interface SupportBundleCreateRequest {
+  collectors: string[];
+}
+
+export interface SupportBundleCollector {
+  uid: string;
+  displayName: string;
+  description: string;
+  includedByDefault: boolean;
+  default: boolean;
+}
+
+export interface Props {}
+
+const createSupportBundle = async (data: SupportBundleCreateRequest) => {
+  const result = await getBackendSrv().post('/api/support-bundles', data);
+  return result;
+};
+
+export const SupportBundlesCreate = ({}: Props): JSX.Element => {
+  const onSubmit = useCallback(async (data) => {
+    try {
+      const selectedLabelsArray = Object.keys(data).filter((key) => data[key]);
+      const response = await createSupportBundle({ collectors: selectedLabelsArray });
+      console.info(response);
+    } catch (e) {
+      console.error(e);
+    }
+
+    locationService.push('/admin/support-bundles');
+  }, []);
+
+  const [components, setComponents] = useState<SupportBundleCollector[]>([]);
+  // populate components from the backend
+  const populateComponents = async () => {
+    return await getBackendSrv().get('/api/support-bundles/collectors');
+  };
+
+  const [state, fetchComponents] = useAsyncFn(populateComponents);
+  useEffect(() => {
+    fetchComponents().then((res) => {
+      setComponents(res);
+    });
+  }, [fetchComponents]);
+
+  // turn components into a uuid -> enabled map
+  const values: Record<string, boolean> = components.reduce((acc, curr) => {
+    return { ...acc, [curr.uid]: curr.default };
+  }, {});
+
+  return (
+    <Page navId="support-bundles" pageNav={{ text: 'Create support bundle' }}>
+      <Page.Contents>
+        <Page.OldNavOnly>
+          <h3 className="page-sub-heading">Create support bundle</h3>
+        </Page.OldNavOnly>
+        {state.error && <p>{state.error}</p>}
+        {!!components.length && (
+          <Form defaultValues={values} onSubmit={onSubmit} validateOn="onSubmit">
+            {({ register, errors }) => {
+              return (
+                <>
+                  {components.map((component) => {
+                    return (
+                      <Field key={component.uid}>
+                        <Checkbox
+                          {...register(component.uid)}
+                          label={component.displayName}
+                          id={component.uid}
+                          description={component.description}
+                          defaultChecked={component.default}
+                          disabled={component.includedByDefault}
+                        />
+                      </Field>
+                    );
+                  })}
+                  <Button type="submit">Create</Button>
+                </>
+              );
+            }}
+          </Form>
+        )}
+      </Page.Contents>
+    </Page>
+  );
+};
+
+export default SupportBundlesCreate;

public/app/routes/routes.tsx

@@ -514,6 +514,7 @@ export function getAppRoutes(): RouteDescriptor[] {
     ...getBrowseStorageRoutes(),
     ...getDynamicDashboardRoutes(),
     ...getPluginCatalogRoutes(),
+    ...getSupportBundleRoutes(),
     ...getLiveRoutes(),
     ...getAlertingRoutes(),
     ...getProfileRoutes(),
@@ -552,6 +553,28 @@ export function getBrowseStorageRoutes(cfg = config): RouteDescriptor[] {
   ];
 }
 
+export function getSupportBundleRoutes(cfg = config): RouteDescriptor[] {
+  if (!cfg.featureToggles.supportBundles) {
+    return [];
+  }
+
+  return [
+    {
+      path: '/admin/support-bundles',
+      component: SafeDynamicImport(
+        () => import(/* webpackChunkName: "SupportBundles" */ 'app/features/support-bundles/SupportBundles')
+      ),
+    },
+    {
+      path: '/admin/support-bundles/create',
+      component: SafeDynamicImport(
+        () =>
+          import(/* webpackChunkName: "ServiceAccountCreatePage" */ 'app/features/support-bundles/SupportBundlesCreate')
+      ),
+    },
+  ];
+}
+
 export function getDynamicDashboardRoutes(cfg = config): RouteDescriptor[] {
   if (!cfg.featureToggles.scenes) {
     return [];

public/test/mocks/navModel.ts

@@ -1194,6 +1194,12 @@ export const mockNavModel: NavIndex = {
       ],
     },
   },
+  'support-bundles': {
+    id: 'support-bundles',
+    text: 'Support bundles',
+    icon: 'sliders-v-alt',
+    url: '/admin/support-bundles',
+  },
   'server-settings': {
     id: 'server-settings',
     text: 'Settings',