diff --git a/docs/sources/troubleshooting/_index.md b/docs/sources/troubleshooting/_index.md index 9cd283b3029..8cbdfb3651b 100644 --- a/docs/sources/troubleshooting/_index.md +++ b/docs/sources/troubleshooting/_index.md @@ -1,6 +1,7 @@ --- aliases: - /docs/grafana/latest/troubleshooting/ + - /docs/grafana/latest/troubleshooting/troubleshoot-dashboards/ description: Guide to troubleshooting Grafana problems keywords: - grafana diff --git a/docs/sources/troubleshooting/send-panel-to-grafana-support/index.md b/docs/sources/troubleshooting/send-panel-to-grafana-support/index.md new file mode 100644 index 00000000000..0c71eda2837 --- /dev/null +++ b/docs/sources/troubleshooting/send-panel-to-grafana-support/index.md @@ -0,0 +1,43 @@ +--- +aliases: + - /docs/grafana/latest/troubleshooting/send-panel-to-grafana-support/ +description: Learn how to send a panel to Grafana Labs support for troubleshooting +keywords: + - grafana + - troubleshooting + - support + - dashboards +title: Send a panel to Grafana Labs support +menutitle: Send panel to support +weight: 100 +--- + +# Send a panel to Grafana Labs support + +When you encounter problems with any of your visualizations, you can send the panel JSON model to Grafana Labs Technical Support and request help with troubleshooting your issue. + +The panel that you send includes all query response data and all visualizations settings. Upon receiving your panel, Grafana Labs Technical Support imports your data into a local version of Grafana and begins researching your problem. + +1. Open the dashboard that contains the panel you want to send to Grafana Labs. + +1. Hover your mouse cursor over the panel title and click **More > Get help**. + + Grafana opens a standalone support dashboard that contains the data you are sending to Grafana Labs Technical Support. + + If you enable iframes, the support dashboard includes the visualization that looks similar to the following image. + + ![Support panel](/static/img/docs/troubleshooting/grafana-support-panel.png) + +1. To send the panel data to Grafana Labs via Github: + + a. Click **Copy for Github**. + + b. In the [Grafana/Grafana](https://github.com/grafana/grafana) repository, create an issue and paste the contents of the support dashboard. + +1. To send the panel data to Grafana Labs via a support ticket: + + a. Click **Dashboard**. + + Grafana downloads the support dashboard to a TXT file. + + b. Attach the TXT file to a support ticket that you send to Grafana Labs Technical Support. diff --git a/docs/sources/troubleshooting/troubleshoot-dashboards.md b/docs/sources/troubleshooting/troubleshoot-dashboards.md deleted file mode 100644 index 7f07c2997cb..00000000000 --- a/docs/sources/troubleshooting/troubleshoot-dashboards.md +++ /dev/null @@ -1,12 +0,0 @@ ---- -aliases: - - /docs/grafana/latest/troubleshooting/troubleshoot-dashboards/ -description: Guide to troubleshooting Grafana dashboards -keywords: - - grafana - - troubleshooting - - documentation - - dashboards -title: Troubleshoot dashboards -weight: 100 ---- diff --git a/docs/sources/troubleshooting/troubleshoot-queries.md b/docs/sources/troubleshooting/troubleshoot-queries/index.md similarity index 92% rename from docs/sources/troubleshooting/troubleshoot-queries.md rename to docs/sources/troubleshooting/troubleshoot-queries/index.md index 396777c9fb3..1796a65c250 100644 --- a/docs/sources/troubleshooting/troubleshoot-queries.md +++ b/docs/sources/troubleshooting/troubleshoot-queries/index.md @@ -9,7 +9,7 @@ keywords: - guide - queries title: Troubleshoot queries -weight: 400 +weight: 200 --- # Troubleshoot queries @@ -26,7 +26,7 @@ The most common problems are related to the query and response from your data so like a bug or visualization issue in Grafana, it is almost always a problem with the data source query or the data source response. Start by inspecting your panel query and response. -For more information, refer to [Inspect request and response data]({{< relref "../panels/query-a-data-source/inspect-request-and-response-data/" >}}). +For more information, refer to [Inspect request and response data]({{< relref "../../panels/query-a-data-source/inspect-request-and-response-data/" >}}). ## My query is slow