diff --git a/docs/general-troubleshooting.md b/docs/general-troubleshooting.md index 417cd995c..cb47a0c0f 100644 --- a/docs/general-troubleshooting.md +++ b/docs/general-troubleshooting.md @@ -13,13 +13,15 @@ $ xoa check ✔ Appliance registration ✔ Internet connectivity ``` -If the result you have is completely different from that, or if error messages are displayed, lost packets, etc., you have, indeed, a problem. The next step should be to check in this document if there is an existing troubleshooting for the problem you have. +If the result you have is completely different from that, or if error messages are displayed, lost packets, etc., you have, indeed, a problem. The next step should be to check in this document if there is an existing troubleshooting for the problem you have. > You can also access the log by using this command: `$ tail -f /var/log/syslog` ([learn more](https://xen-orchestra.com/docs/logs.html)) ## General * [Empty page after login](https://xen-orchestra.com/docs/troubleshooting.html#empty-page-after-login) +* [Can't migrate XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-migration-issues) +* [Can't boot XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-boot-issues) * [Network issues](https://xen-orchestra.com/docs/troubleshooting.html#network-issues) * [Out of memory](https://xen-orchestra.com/docs/troubleshooting.html#memory) * [Transparent proxy and updater](https://xen-orchestra.com/docs/troubleshooting.html#behind-a-transparent-proxy) @@ -32,5 +34,5 @@ If the result you have is completely different from that, or if error messages a * [SR_backend_failure_44](https://xen-orchestra.com/docs/backup_troubleshooting.html#srbackendfailure44-insufficient-space) * [Could not find the base VM](https://xen-orchestra.com/docs/backup_troubleshooting.html#could-not-find-the-base-vm) -## You haven't found a solution here? -Open a ticket concerning your issue on your personal space [here](https://xen-orchestra.com/#!/member/support) +## You haven't found a solution here? +Open a ticket concerning your issue on your personal space [here](https://xen-orchestra.com/#!/member/support) diff --git a/docs/troubleshooting.md b/docs/troubleshooting.md index ef86c0dc6..67878307b 100644 --- a/docs/troubleshooting.md +++ b/docs/troubleshooting.md @@ -18,6 +18,27 @@ This is happening when your anti-virus or firewall is blocking websocket protoco The solution is to use **HTTPS**. In this way, websockets will be encapsulated in the secured protocol, avoiding interception from your firewalls or anti-virus system. +## XOA migration issues + +By default, XOA got a static max memory set to 16GiB. Sometimes, you can have trouble to migrate with this error message: + +``` +"Failed","Migrating VM 'XOA' from '' to '' +Internal error: Xenops_interface.Internal_error("Domain.Xenguest_failure(\"Error while waiting for suspend notification: xenguest: xc_domain_save: [1] Save failed (0 = Success)\")") + +``` + +In this case, it means you need to reduce the static max memory field to a lower value, and try again. + +## XOA boot issues + +XOA is configured in HVM. It means you need a hardware that support HVM instructions (almost all hardware since 2011). If it's not the case, the symptom is this one: + +1. XOA VM starts for few seconds +2. Then shutdown itself + +Please check that you have enabled virtualization settings in your BIOS or upgrade your hardware. + ## XOA configuration XOA is a virtual appliance running Debian and Xen Orchestra. If you have any problem, the first thing to do is to use our check service by running the `xoa check` command in a terminal: