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# Support [](http://isitmaintained.com/project/firefly-iii/firefly-iii "Average time to resolve an issue")
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:+1::tada: Thank you for taking the time to contribute something to Firefly III!
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## Reporting an issue
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First of all: thank you for reporting a bug instead of ditching the tool altogether. Bugs have a lot of priority!
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1. Open bugs will have open issues, so search for one first.
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2. If your feature request is already there, vote on it with :+1: or :-1: reactions.
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3. Do NOT hijack old issues with the bug you found, open your own issue.
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4. If relevant, take the time and see if the [demo site ](https://demo.firefly-iii.org/ ) is also suffering from your
issue.
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5. If relevant, read the [documentation ](https://docs.firefly-iii.org/ ).
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Please follow these guidelines when opening new issues:
## Writing good issues
- File a single issue for a single problem or feature requests. Feel free to open multiple issues.
- Collect as many details as you can.
- Be clear and specific, and state what you're not sure about.
Only then [create a new issue ](https://github.com/firefly-iii/firefly-iii/issues/new/choose )!
## Issue closure and abandonment policy
- Issues can be converted into discussions if it's not a bug or feature request.
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- Features that won't be implemented will be labelled "
wontfix". [This isn't personal ](https://docs.firefly-iii.org/firefly-iii/about-firefly-iii/what-its-not/ ).
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- Issues can be closed if they're duplicates of other issues.
- Issues can be closed if the answer is in the FAQ.
- Issues will be closed automatically after 14 days.
- Issues will be locked automatically after 90 days.
