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new support document.

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# Welcome to Firefly III on Github!
# Support [![Average time to resolve an issue](http://isitmaintained.com/badge/resolution/firefly-iii/firefly-iii.svg)](http://isitmaintained.com/project/firefly-iii/firefly-iii "Average time to resolve an issue")
:+1::tada: Thank you for taking the time to contribute something to Firefly III!
## Bugs
## Reporting an issue
First of all: thank you for reporting a bug instead of ditching the tool altogether. If you find a bug, please take the time and see if the [demo site](https://demo.firefly-iii.org/) is also suffering from this bug. Include as many log files and details as you think are necessary. Bugs have a lot of priority!
First of all: thank you for reporting a bug instead of ditching the tool altogether. Bugs have a lot of priority!
## Installation problems
1. Open bugs will have open issues, so search for one first.
2. If your feature request is already there, vote on it with :+1: or :+1: reactions.
3. Do NOT hijack old issues with the bug you found, open your own issue.
4. If relevant, take the time and see if the [demo site](https://demo.firefly-iii.org/) is also suffering from your issue.
5. If relevant, read the [documentation](https://docs.firefly-iii.org/).
Please take the time to read the [documentation](https://docs.firefly-iii.org/) and make sure you search through closed issues for the problems other people
have had. Your problem may be among them! If not, open an issue and I will help where I can.
Please follow these guidelines when opening new issues:
## Writing good issues
- File a single issue for a single problem or feature requests. Feel free to open multiple issues.
- Collect as many details as you can.
- Be clear and specific, and state what you're not sure about.
Only then [create a new issue](https://github.com/firefly-iii/firefly-iii/issues/new/choose)!
## Issue closure and abandonment policy
- Issues can be converted into discussions if it's not a bug or feature request.
- Features that won't be implemented will be labelled "wontfix". [This isn't personal](https://docs.firefly-iii.org/firefly-iii/support/features/#ideas-that-wont-be-implemented).
- Issues can be closed if they're duplicates of other issues.
- Issues can be closed if the answer is in the FAQ.
- Issues will be closed automatically after 14 days.
- Issues will be locked automatically after 90 days.