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# It's not you, it's me
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Sometimes bugs reported to Firefly III are configuration and system problems on the user side.
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If you run into one of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.
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- ⚠️ Can't connect to the database when starting Firefly III
- ⚠️ Errors with missing app keys or encryption problems
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- ⚠️ Can't login due to 419 errors
- ⚠️ Any 500 error when starting Firefly III
- ⚠️ Any white page when starting Firefly III
- ⚠️ Time-out when starting Firefly III for the first time
- ⚠️ Firefly III does not work behind your reverse proxy
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If you run into an issue like this, please start a [discussion ](https://github.com/firefly-iii/firefly-iii/discussions ) or chat on [Gitter.im ](https://gitter.im/firefly-iii/firefly-iii ). There's a good chance it's not a bug but something we can fix rather quickly :+1:
