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# It's not you, it's me
Many bugs reported to Firefly III are in fact configuration and system problems on the user side 🤷. Bugs are rarely actually bugs.
Sometimes bugs reported to Firefly III are configuration and system problems on the user side.
If you run into one of the following problems, it's probably YOU, not me:
If you run into one of the following problems, there's a good chance it's not a Firefly III issue, but a configuration issue.
- ⚠️ Can't connect to the database when starting Firefly III
- ⚠️ Errors with missing app keys or encryption problems
- ⚠️ Can't login
- ⚠️ Can't register first account
- ⚠️ Can't register the first account
- ⚠️ 500 error when starting Firefly III
- ⚠️ White page when starting Firefly III
- ⚠️ Time-out when starting Firefly III
If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's you, not me.
If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions) or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's not a bug but something we can fix rather quickly :+1: