2021-12-26 04:01:03 -06:00
|
|
|
# It's not you, it's me
|
|
|
|
|
|
2022-03-30 23:21:50 -05:00
|
|
|
Sometimes bugs reported to Firefly III are configuration and system problems on the user's side.
|
2021-12-26 04:01:03 -06:00
|
|
|
|
2023-06-21 05:34:58 -05:00
|
|
|
If you run into any of the following problems, there's a good chance it's not a Firefly III issue, but a configuration
|
|
|
|
|
issue.
|
2021-12-26 04:01:03 -06:00
|
|
|
|
2023-06-21 05:34:58 -05:00
|
|
|
- ⚠️ Firefly III can't connect to the database when starting or the password is wrong, even though you're sure it's
|
|
|
|
|
correct.
|
2022-03-30 23:21:50 -05:00
|
|
|
- ⚠️ Errors about a missing `APP_KEY` or other encryption/hash problems
|
|
|
|
|
- ⚠️ You can't login due to `419` errors (page expired)
|
|
|
|
|
- ⚠️ Any `500` error when starting Firefly III
|
2022-01-19 02:57:59 -06:00
|
|
|
- ⚠️ Any white page when starting Firefly III
|
|
|
|
|
- ⚠️ Time-out when starting Firefly III for the first time
|
|
|
|
|
- ⚠️ Firefly III does not work behind your reverse proxy
|
2022-03-30 23:21:50 -05:00
|
|
|
- ⚠️ You can't connect to the Data Importer due to 404's or authentication issues.
|
2021-12-26 04:01:03 -06:00
|
|
|
|
2023-06-21 05:34:58 -05:00
|
|
|
If you run into an issue like this, please start a [discussion](https://github.com/firefly-iii/firefly-iii/discussions)
|
|
|
|
|
or chat on [Gitter.im](https://gitter.im/firefly-iii/firefly-iii). There's a good chance it's not a bug but something we
|
|
|
|
|
can fix rather quickly :+1:
|
