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[MODIFIED]2.0 solve the email issue in helpdesk.

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himanee committed 2021-07-26 12:34:39 +05:30
1 parent f424c0b803
commit d32469294a
2 files changed
+13 -10
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addons/helpdesk_basic/models/helpdesk_ticket.py
+1 -1
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@@ -254,7 +254,7 @@ class HelpdeskTicket(models.Model):
}
)
if ticket.stage_id.stage_type == 'done':
if 'stage_id' in changes or ticket.team_id.mail_close_tmpl_id:
if 'stage_id' in changes and ticket.team_id.mail_close_tmpl_id:
res['team_id'] = (ticket.team_id.mail_close_tmpl_id, {
'auto_delete_message': True,
'subtype_id': self.env['ir.model.data'].xmlid_to_res_id('mail.mt_note'),