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[MODIFIED]2.0 solve the email issue in helpdesk.

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This commit is contained in:
himanee
2021-07-26 12:34:39 +05:30
parent f424c0b803
commit d32469294a
2 changed files with 13 additions and 10 deletions
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addons/helpdesk_basic/data/ticket_mail_template.xml
+12 -9
View File
@@ -4,16 +4,17 @@
<record id="ticket_mail_template" model="mail.template">
<field name="name">Helpdesk Ticket : Send By Email</field>
<field name="subject">Ticket Receive Mail</field>
<field name="email_from">${(user.email or '')|safe}</field>
<field name="email_to">${object.email}</field>
<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
<field name="body_html" type="html">
<div style="margin: 0px; padding: 0px;">
<h2>Dear
% if object.partner_id:
${object.partner_id.name},
${object.partner_id.name}
% else:
${object.user_id.name},
${object.user_id.name}
% endif
</h2>
<p>Your request has been received and is being reviewed by our ${object.team_id.name}.<br/><br/>
@@ -34,15 +35,16 @@
<field name="name">Helpdesk Ticket : Confirm By Email</field>
<field name="subject">Confirm Ticket Mail</field>
<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
<field name="email_to">${object.email}</field>
<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
<field name="body_html" type="html">
<div style="margin: 0px; padding: 0px;">
<h2>Dear
% if object.partner_id:
${object.partner_id.name},
${object.partner_id.name}
% else:
${object.user_id.name},
${object.user_id.name}
% endif
</h2>
<p>Your request flectra has been Confirm by our ${object.team_id.name}.<br/><br/>
@@ -61,8 +63,9 @@
<record id="ticket_rating_mail_template" model="mail.template">
<field name="name">Helpdesk Ticket : Rating By Email</field>
<field name="subject">Rating Request Mail</field>
<field name="email_from">${(user.email or '')|safe}</field>
<field name="email_to">${object.email}</field>
<field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
<field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
<field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
<field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
<field name="body_html" type="html">
<div style="margin: 0px; padding: 0px;">
addons/helpdesk_basic/models/helpdesk_ticket.py
+1 -1
View File
@@ -254,7 +254,7 @@ class HelpdeskTicket(models.Model):
}
)
if ticket.stage_id.stage_type == 'done':
if 'stage_id' in changes or ticket.team_id.mail_close_tmpl_id:
if 'stage_id' in changes and ticket.team_id.mail_close_tmpl_id:
res['team_id'] = (ticket.team_id.mail_close_tmpl_id, {
'auto_delete_message': True,
'subtype_id': self.env['ir.model.data'].xmlid_to_res_id('mail.mt_note'),