mirror of
https://gitlab.com/flectra-hq/flectra.git
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72 lines
3.0 KiB
XML
72 lines
3.0 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<flectra>
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<!-- Helpdesk-specific activities, for automatic generation mainly -->
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<record id="mail_act_helpdesk_handle" model="mail.activity.type">
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<field name="name">Handle Ticket</field>
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<field name="icon">fa-ticket</field>
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<field name="res_model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
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</record>
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<record id="seq_helpdesk_issue" model="ir.sequence">
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<field name="name">Issues</field>
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<field name="code">helpdesk.ticket</field>
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<field name="prefix">ISSUE</field>
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<field name="padding">4</field>
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<field name="company_id" eval="False"/>
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</record>
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<record id="mt_ticket_new" model="mail.message.subtype">
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<field name="name">Ticket Created</field>
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<field name="sequence">0</field>
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<field name="res_model">helpdesk.ticket</field>
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<field name="default" eval="False"/>
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<field name="hidden" eval="True"/>
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<field name="description">Ticket created</field>
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</record>
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<record id="mt_ticket_rated" model="mail.message.subtype">
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<field name="name">Ticket Rated</field>
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<field name="sequence">5</field>
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<field name="res_model">helpdesk.ticket</field>
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<field name="default" eval="False"/>
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<field name="hidden" eval="False"/>
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<field name="description">Ticket rated</field>
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</record>
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<record id="mt_ticket_stage" model="mail.message.subtype">
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<field name="name">Stage Changed</field>
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<field name="sequence">10</field>
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<field name="res_model">helpdesk.ticket</field>
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<field name="default" eval="False"/>
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<field name="internal" eval="True"/>
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<field name="description">Stage Changed</field>
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</record>
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<!-- Team related subtypes for messaging / Chatter -->
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<record id="mt_team_ticket_new" model="mail.message.subtype">
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<field name="name">Ticket Created</field>
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<field name="sequence">0</field>
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<field name="res_model">helpdesk.team</field>
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<field name="default" eval="True"/>
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<field name="parent_id" ref="mt_ticket_new"/>
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<field name="relation_field">team_id</field>
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</record>
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<record id="mt_team_ticket_rated" model="mail.message.subtype">
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<field name="name">Ticket Rated</field>
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<field name="sequence">5</field>
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<field name="res_model">helpdesk.team</field>
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<field name="default" eval="False"/>
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<field name="parent_id" ref="mt_ticket_rated"/>
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<field name="relation_field">team_id</field>
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</record>
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<record id="mt_team_ticket_stage" model="mail.message.subtype">
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<field name="name">Ticket Stage Changed</field>
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<field name="sequence">10</field>
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<field name="res_model">helpdesk.team</field>
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<field name="default" eval="False"/>
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<field name="internal" eval="True"/>
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<field name="parent_id" ref="mt_ticket_stage"/>
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<field name="relation_field">team_id</field>
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</record>
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</flectra>
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