flectra/addons/helpdesk_basic/data/ticket_mail_template.xml

<?xml version="1.0" ?>
<flectra>
        <!--Email template -->
        <record id="ticket_mail_template" model="mail.template">
            <field name="name">Helpdesk Ticket : Send By Email</field>
            <field name="subject">Ticket Receive Mail</field>
            <field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
            <field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
            <field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
            <field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <h2>Dear
                        % if object.partner_id:
                            ${object.partner_id.name}
                        % else:
                            ${object.user_id.name}
                        % endif
                    </h2>
                    <p>Your request has been received and is being reviewed by our ${object.team_id.name}.<br/><br/>
                    <div style="margin-top: 20px;">
                        <a href="/my/ticket/${object.id}"
                           target="_blank"
                           style="background-color:#875A7B; padding: 10px; text-decoration: none; color: #fff; border-radius: 5px;">
                            View Ticket
                        </a>
                    </div><br/>
                    Thank you,<br/><br/>
                    ${object.team_id.name}</p>
                </div>
        </field>
    </record>

    <record id="ticket_confirm_mail_template" model="mail.template">
        <field name="name">Helpdesk Ticket : Confirm By Email</field>
        <field name="subject">Confirm Ticket Mail</field>
        <field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
        <field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
        <field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
        <field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
        <field name="body_html" type="html">
            <div style="margin: 0px; padding: 0px;">
                <h2>Dear
                    % if object.partner_id:
                        ${object.partner_id.name}
                    % else:
                        ${object.user_id.name}
                    % endif
                </h2>
                <p>Your request flectra has been Confirm by our ${object.team_id.name}.<br/><br/>
                <div style="margin-top: 20px;">
                    <a href="/my/ticket/${object.id}"
                       target="_blank"
                       style="background-color:#875A7B; padding: 10px; text-decoration: none; color: #fff; border-radius: 5px;">
                        View Ticket
                    </a></div><br/>
                Thank you,<br/><br/>
                ${object.team_id.name}</p>
            </div>
        </field>
    </record>

    <record id="ticket_rating_mail_template" model="mail.template">
        <field name="name">Helpdesk Ticket : Rating By Email</field>
        <field name="subject">Rating Request Mail</field>
        <field name="email_from">${(object.user_id.email_formatted or user.email_formatted) | safe}</field>
        <field name="email_to">${(object.partner_email if not object.sudo().partner_id.email or object.sudo().partner_id.email != object.partner_email else '') | safe}</field>
        <field name="partner_to">${object.partner_id.id if object.sudo().partner_id.email and object.sudo().partner_id.email == object.partner_email else ''}</field>
        <field name="model_id" ref="helpdesk_basic.model_helpdesk_ticket"/>
        <field name="body_html" type="html">
            <div style="margin: 0px; padding: 0px;">
                
                <p>Please take a moment to rate our services related to the ticket ${object.name}.<br/>
                <tr><td style="text-align: center;">
                    <table border="0" cellpadding="0" cellspacing="0" summary="o_mail_notification" style="width:100%; margin: 32px 0px 32px 0px;">
                        <tr><td style="font-size: 14px;">
                            <strong>Tell us how you feel about our service</strong><br/>
                            <span style="text-color: #888888">(click on one of these smileys)</span>
                        </td></tr>
                        <tr><td style="font-size: 14px;">
                            <table style="width:100%;text-align:center;">
                                <tr>
                                    <td>
                                        <a href="/rate/${object.access_token}/5">
                                            <img alt="Satisfied" src="/rating/static/src/img/rating_5.png" title="Satisfied"/>
                                        </a>
                                    </td>
                                    <td>
                                        <a href="/rate/${object.access_token}/3">
                                            <img alt="Not satisfied" src="/rating/static/src/img/rating_3.png" title="Not satisfied"/>
                                        </a>
                                    </td>
                                    <td>
                                        <a href="/rate/${object.access_token}/1">
                                            <img alt="Highly Dissatisfied" src="/rating/static/src/img/rating_1.png" title="Highly Dissatisfied"/>
                                        </a>
                                    </td>
                                </tr>
                            </table>
                        </td></tr>
                    </table>
                </td></tr>
                We appreciate your feedback. It helps us to improve continuously.</p>
            </div>
        </field>
    </record>
</flectra>