DEV: Move discourse-zendesk-plugin to core (#33570)

https://meta.discourse.org/t/373574 Internal `/t/-/156778`
2026-08-03 09:53:24 -05:00 · 2025-07-15 16:38:05 +02:00
parent 4525a9aeb4
commit 5e86f2c21f
76 changed files with 1783 additions and 0 deletions
@@ -54,6 +54,10 @@ discourse-openid-connect:
  - changed-files:
      - any-glob-to-any-file: plugins/discourse-openid-connect/**/*

+discourse-zendesk-plugin:
+  - changed-files:
+      - any-glob-to-any-file: plugins/discourse-zendesk-plugin/**/*
+
 footnote:
  - changed-files:
      - any-glob-to-any-file: plugins/footnote/**/*
@@ -56,6 +56,7 @@
 !/plugins/discourse-microsoft-auth
 !/plugins/discourse-oauth2-basic
 !/plugins/discourse-openid-connect
+!/plugins/discourse-zendesk-plugin
 /plugins/*/auto_generated

 /spec/fixtures/plugins/my_plugin/auto_generated
@@ -281,3 +281,9 @@ end
 gem "dry-initializer", "~> 3.1"

 gem "parallel"
+
+# for discourse-zendesk-plugin
+gem "inflection", "1.0.0", require: false
+gem "multipart-post", "2.2.3", require: false
+gem "faraday-multipart", "1.0.4", require: false
+gem "zendesk_api", "1.38.0.rc1", require: false
@@ -157,6 +157,8 @@ GEM
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
+    faraday-multipart (1.0.4)
+      multipart-post (~> 2)
    faraday-net_http (3.4.1)
      net-http (>= 0.5.0)
    faraday-retry (2.3.2)
@@ -213,6 +215,7 @@ GEM
      progress (~> 3.0, >= 3.0.1)
    image_size (3.4.0)
    in_threads (1.6.0)
+    inflection (1.0.0)
    io-console (0.8.0)
    irb (1.15.2)
      pp (>= 0.6.0)
@@ -290,6 +293,7 @@ GEM
    multi_json (1.16.0)
    multi_xml (0.7.2)
      bigdecimal (~> 3.1)
+    multipart-post (2.2.3)
    mustache (1.1.1)
    net-http (0.6.0)
      uri
@@ -643,6 +647,13 @@ GEM
    yaml-lint (0.1.2)
    yard (0.9.37)
    zeitwerk (2.7.3)
+    zendesk_api (1.38.0.rc1)
+      faraday (> 2.0.0)
+      faraday-multipart
+      hashie (>= 3.5.2, < 6.0.0)
+      inflection
+      mini_mime
+      multipart-post (~> 2.0)

 PLATFORMS
  aarch64-linux
@@ -700,6 +711,7 @@ DEPENDENCIES
  fabrication
  faker
  faraday
+  faraday-multipart (= 1.0.4)
  faraday-retry
  fast_blank
  fastimage
@@ -707,6 +719,7 @@ DEPENDENCIES
  htmlentities
  http_accept_language
  image_optim
+  inflection (= 1.0.0)
  iso8601
  json
  json_schemer
@@ -730,6 +743,7 @@ DEPENDENCIES
  minio_runner
  mocha
  multi_json
+  multipart-post (= 2.2.3)
  mustache
  net-http
  net-imap
@@ -801,6 +815,7 @@ DEPENDENCIES
  yaml-lint
  yard
  zeitwerk
+  zendesk_api (= 1.38.0.rc1)

 CHECKSUMS
  actionmailer (7.2.2.1) sha256=b02ae523c32c8ad762d4db941e76f3c108c106030132247ee7a7b8c86bc7b21f
@@ -870,6 +885,7 @@ CHECKSUMS
  fabrication (3.0.0) sha256=a6a0bfad9071348ad3cb1701df788524b888c0cdd044b988893e7509f7463be3
  faker (3.5.2) sha256=f9a80291b2e3f259801d1dd552f0732fe04dce5d1f74e798365bc0413789c473
  faraday (2.13.2) sha256=5c19762e3bbe78e61d8007c5119f2968373c5296d6c6d6aa05b6f9cec34f2a1a
+  faraday-multipart (1.0.4) sha256=9012021ab57790f7d712f590b48d5f948b19b43cfa11ca83e6459f06090b0725
  faraday-net_http (3.4.1) sha256=095757fae7872b94eac839c08a1a4b8d84fd91d6886cfbe75caa2143de64ab3b
  faraday-retry (2.3.2) sha256=2402d2029032ebd238a2046221e67f6ef0da78c5a8ce8cd4f8b9c62e4d6451d1
  fast_blank (1.0.1) sha256=269fc30414fed4e6403bc4a49081e1ea539f8b9226e59276ed1efaefabaa17ea
@@ -902,6 +918,7 @@ CHECKSUMS
  image_optim (0.31.4) sha256=5bffd0891268e8d189d46ee4b8599918581bba1032d244e6ace4779a434776c0
  image_size (3.4.0) sha256=c6a580513fe74947e25e5d3f0aea1e33add6c20f7d0007efa65504317b7f029a
  in_threads (1.6.0) sha256=91a7e6138d279dc632f59b8a9a409e47148948e297c0f69c92f9a2479a182149
+  inflection (1.0.0) sha256=ceba9b26fc28b9af82e33e822d28f78a4312af75687efec81d5ef1062498d355
  io-console (0.8.0) sha256=cd6a9facbc69871d69b2cb8b926fc6ea7ef06f06e505e81a64f14a470fddefa2
  irb (1.15.2) sha256=222f32952e278da34b58ffe45e8634bf4afc2dc7aa9da23fed67e581aa50fdba
  iso8601 (0.13.0) sha256=298c2b15b7be5fa95a1372813d36a2257656cd8e906dfbc1f5cb409851425aa2
@@ -948,6 +965,7 @@ CHECKSUMS
  msgpack (1.8.0) sha256=e64ce0212000d016809f5048b48eb3a65ffb169db22238fb4b72472fecb2d732
  multi_json (1.16.0) sha256=111f3120b69989829e7819321e3f626b943c04017cedf912b8fc7125fefa7636
  multi_xml (0.7.2) sha256=307a96dc48613badb7b2fc174fd4e62d7c7b619bc36ea33bfd0c49f64f5787ce
+  multipart-post (2.2.3) sha256=462979de2971b8df33c2ee797fd497731617241f9dcd93960cc3caccb2dd13d8
  mustache (1.1.1) sha256=90891fdd50b53919ca334c8c1031eada1215e78d226d5795e523d6123a2717d0
  net-http (0.6.0) sha256=9621b20c137898af9d890556848c93603716cab516dc2c89b01a38b894e259fb
  net-imap (0.5.9) sha256=d95905321e1bd9f294ffc7ff8697be218eee1ec96c8504c0960964d0a0be33fc
@@ -1105,6 +1123,7 @@ CHECKSUMS
  yaml-lint (0.1.2) sha256=e3960b171766ae187338a169815e99fe10fcb0d9c22b1c539e8d57e114324c8a
  yard (0.9.37) sha256=a6e910399e78e613f80ba9add9ba7c394b1a935f083cccbef82903a3d2a26992
  zeitwerk (2.7.3) sha256=b2e86b4a9b57d26ba68a15230dcc7fe6f040f06831ce64417b0621ad96ba3e85
+  zendesk_api (1.38.0.rc1) sha256=9ebe2575d223ed1c0651b2d10df6c010141cda49d524c38532b472f7e8bb3f7a

 RUBY VERSION
   ruby 3.3.1p55
@@ -0,0 +1,5 @@
+# Discourse Zendesk Plugin
+
+Zendesk for Discourse
+
+For more information, please see: https://meta.discourse.org/t/discourse-zendesk-plugin/68005
@@ -0,0 +1,22 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  class IssuesController < ApplicationController
+    include ::DiscourseZendeskPlugin::Helper
+
+    requires_plugin ::DiscourseZendeskPlugin::PLUGIN_NAME
+
+    def create
+      topic = Topic.find(params[:topic_id])
+
+      if topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD].blank?
+        create_ticket(topic.first_post)
+      end
+
+      topic_view = ::TopicView.new(topic.id, current_user)
+      topic_view_serializer =
+        ::TopicViewSerializer.new(topic_view, scope: topic_view.guardian, root: false)
+      render_json_dump topic_view_serializer
+    end
+  end
+end
@@ -0,0 +1,57 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  class SyncController < ApplicationController
+    include ::DiscourseZendeskPlugin::Helper
+
+    requires_plugin ::DiscourseZendeskPlugin::PLUGIN_NAME
+
+    layout false
+    before_action :zendesk_token_valid?, only: :webhook
+    skip_before_action :check_xhr,
+                       :preload_json,
+                       :verify_authenticity_token,
+                       :redirect_to_login_if_required,
+                       only: :webhook
+
+    def webhook
+      unless SiteSetting.zendesk_enabled? && SiteSetting.sync_comments_from_zendesk
+        return render json: failed_json, status: 422
+      end
+
+      ticket_id = params[:ticket_id]
+      raise Discourse::InvalidParameters.new(:ticket_id) if ticket_id.blank?
+      topic = Topic.find_by_id(params[:topic_id])
+      raise Discourse::InvalidParameters.new(:topic_id) if topic.blank?
+      return if !DiscourseZendeskPlugin::Helper.autogeneration_category?(topic.category_id)
+
+      user = User.find_by_email(params[:email]) || Discourse.system_user
+      latest_comment = get_latest_comment(ticket_id)
+      if latest_comment.present?
+        existing_comment =
+          PostCustomField.where(
+            name: ::DiscourseZendeskPlugin::ZENDESK_ID_FIELD,
+            value: latest_comment.id,
+          ).first
+
+        if existing_comment.blank?
+          post = topic.posts.create!(user: user, raw: latest_comment.body)
+          update_post_custom_fields(post, latest_comment)
+        end
+      end
+
+      render json: {}, status: 204
+    end
+
+    private
+
+    def zendesk_token_valid?
+      params.require(:token)
+
+      if SiteSetting.zendesk_incoming_webhook_token.blank? ||
+           SiteSetting.zendesk_incoming_webhook_token != params[:token]
+        raise Discourse::InvalidAccess.new
+      end
+    end
+  end
+end
@@ -0,0 +1,22 @@
+# frozen_string_literal: true
+
+module Jobs
+  class MigrateZendeskAutogenerateCategoriesSiteSettings < ::Jobs::Onceoff
+    def execute_onceoff(_)
+      site_setting =
+        SiteSetting.where(
+          name: "zendesk_autogenerate_categories",
+          data_type: SiteSettings::TypeSupervisor.types[:list],
+        )
+
+      return unless site_setting.exists?
+
+      site_setting = site_setting.first
+
+      site_setting.update!(
+        data_type: SiteSettings::TypeSupervisor.types[:category_list],
+        value: Category.where(name: site_setting.value.split("|")).pluck(:id).join("|"),
+      )
+    end
+  end
+end
@@ -0,0 +1,45 @@
+# frozen_string_literal: true
+
+module Jobs
+  class ZendeskJob < ::Jobs::Base
+    sidekiq_options backtrace: true
+    include ::DiscourseZendeskPlugin::Helper
+
+    def execute(args)
+      return unless SiteSetting.zendesk_enabled?
+      return if SiteSetting.zendesk_jobs_email.blank? || SiteSetting.zendesk_jobs_api_token.blank?
+
+      if args[:post_id].present?
+        push_post!(args[:post_id])
+      elsif args[:topic_id].present?
+        push_topic!(args[:topic_id])
+      end
+    end
+
+    private
+
+    def push_topic!(topic_id)
+      topic = Topic.find_by(id: topic_id)
+      return if !DiscourseZendeskPlugin::Helper.autogeneration_category?(topic.category_id)
+      if topic.present? &&
+           DiscourseZendeskPlugin::Helper.autogeneration_category?(topic.category_id)
+        topic.post_ids.each { |post_id| push_post!(post_id) }
+      end
+    end
+
+    def push_post!(post_id)
+      post = Post.find_by(id: post_id)
+      return if !post || post.user_id < 1
+      return if post.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD].present?
+      return if !DiscourseZendeskPlugin::Helper.autogeneration_category?(post.topic.category_id)
+      return if !SiteSetting.zendesk_job_push_all_posts? && post.post_number > 1
+
+      ticket_id = post.topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD]
+      if ticket_id.present?
+        add_comment(post, ticket_id) if comment_eligible_for_sync?(post)
+      else
+        create_ticket(post)
+      end
+    end
+  end
+end
@@ -0,0 +1,69 @@
+import Component from "@ember/component";
+import { action } from "@ember/object";
+import { classNames, tagName } from "@ember-decorators/component";
+import DButton from "discourse/components/d-button";
+import { ajax } from "discourse/lib/ajax";
+import { i18n } from "discourse-i18n";
+
+@tagName("span")
+@classNames("after-topic-footer-buttons-outlet", "zendesk-topic-actions")
+export default class ZendeskTopicActions extends Component {
+  init() {
+    super.init(...arguments);
+    const zendesk_id = this.topic.get("discourse_zendesk_plugin_zendesk_id");
+    if (zendesk_id && zendesk_id !== "") {
+      this.set("zendesk_id", zendesk_id);
+    }
+    this.setProperties({
+      zendesk_url: this.topic.get("discourse_zendesk_plugin_zendesk_url"),
+      valid_zendesk_credential: this.get(
+        "currentUser.discourse_zendesk_plugin_status"
+      ),
+    });
+  }
+
+  @action
+  createZendeskIssue() {
+    let self = this;
+    self.set("dirty", true);
+    ajax("/zendesk-plugin/issues", {
+      type: "POST",
+      data: {
+        topic_id: this.get("topic").get("id"),
+      },
+    }).then((topic) => {
+      self.setProperties({
+        zendesk_id: topic.discourse_zendesk_plugin_zendesk_id,
+        zendesk_url: topic.discourse_zendesk_plugin_zendesk_url,
+      });
+    });
+  }
+
+  <template>
+    {{#if this.currentUser.staff}}
+      {{#if this.valid_zendesk_credential}}
+        {{#if this.zendesk_id}}
+          <a
+            href={{this.zendesk_url}}
+            target="_blank"
+            class="btn-primary btn"
+            rel="noopener noreferrer"
+          >
+            <i class="fa fa-clone"></i>
+            {{i18n "topic.view_zendesk_issue"}}
+          </a>
+        {{else}}
+          <DButton
+            class="btn-primary"
+            {{! template-lint-disable no-action }}
+            @action={{action "createZendeskIssue"}}
+            @label="topic.create_zendesk_issue"
+            @disabled={{this.dirty}}
+          />
+        {{/if}}
+      {{else}}
+        <p>{{i18n "zendesk.credentials_not_setup"}}</p>
+      {{/if}}
+    {{/if}}
+  </template>
+}
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ar:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "إنشاء تذكرة Zendesk"
+      view_zendesk_issue: "العرض على Zendesk"
+    zendesk:
+      credentials_not_setup: لم تقم بإعداد بيانات اعتماد Zendesk الخاصة بك.
+      url_not_set: لم يتم تحديد عنوان URL لـ Zendesk حاليًا.
+      general_error: حدث خطأ ما.
+  site_settings:
+    zendesk_url: 'عنوان URL لـ Zendesk. على سبيل المثال: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: تفعيل المكوِّن الإضافي Zendesk
+    zendesk_autogenerate_all_categories: إنشاء تذاكر تلقائيًا لجميع الفئات. يتم تجاهل `zendesk_enabled_categories` في حال التفعيل.
+    zendesk_autogenerate_categories: قائمة بالفئات التي تُنشئ تذاكر Zendesk تلقائيًا.
+    zendesk_jobs_api_token: الرمز المميَّز لواجهة برمجة التطبيقات لمصادقة Zendesk
+    zendesk_jobs_email: البريد الإلكتروني الذي سيتم استخدامه في مصادقة Zendesk
+    zendesk_job_push_all_posts: هل تريد إرسال جميع المنشورات في موضوع كتعليقات Zendesk؟ إذا تم إيقاف هذا الخيار، فسيتم إرسال المنشور الأول فقط إلى Zendesk.
+    zendesk_job_push_only_author_posts: إرسال المنشورات بواسطة المؤلف الأصلي فقط إلى Zendesk. ينطبق ذلك فقط في حال تفعيل `zendesk_job_push_all_posts`
+    sync_comments_from_zendesk: نشر التعليقات تلقائيًا من Zendesk إلى Discourse. ينطبق ذلك فقط للموضوعات في `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: الرمز المميَّز المرسل في الحمولة من خطاف ويب Zendesk الصادر. مطلوب فقط إذا كان `sync_comments_from_zendesk` مفعلًا.
+    zendesk_tags: قائمة الوسوم التي سيتم إضافتها إلى كل تذكرة
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+be:
+  js:
+    zendesk:
+      general_error: Нешта пайшло не так.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+bg:
+  js:
+    zendesk:
+      general_error: Нещо се обърка.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+bs_BA:
+  js:
+    zendesk:
+      general_error: Nešto je krenulo pogrešno.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ca:
+  js:
+    zendesk:
+      general_error: Alguna cosa ha anat malament
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+cs:
+  js:
+    zendesk:
+      general_error: Něco se pokazilo.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+da:
+  js:
+    zendesk:
+      general_error: Noget gik galt.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+de:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse – Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Zendesk-Ticket erstellen"
+      view_zendesk_issue: "Auf Zendesk anzeigen"
+    zendesk:
+      credentials_not_setup: Du hast deine Zendesk-Anmeldedaten nicht eingerichtet.
+      url_not_set: Deine Zendesk-URL ist derzeit nicht festgelegt.
+      general_error: Etwas ist schiefgelaufen.
+  site_settings:
+    zendesk_url: 'Deine Zendesk-URL. Zum Beispiel: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: Zendesk-Plug-in aktivieren
+    zendesk_autogenerate_all_categories: Erstelle automatisch Tickets für alle Kategorien. Wenn diese Option aktiviert ist, wird `zendesk_autogenerate_categories` ignoriert.
+    zendesk_autogenerate_categories: Liste der Kategorien, aus denen automatisch Zendesk-Tickets erstellt werden.
+    zendesk_jobs_api_token: API-Token für die Zendesk-Authentifizierung
+    zendesk_jobs_email: E-Mail-Adresse für die Zendesk-Authentifizierung
+    zendesk_job_push_all_posts: Alle Beiträge in einem Thema als Zendesk-Kommentare weiterleiten? Wenn diese Option deaktiviert ist, wird nur der erste Beitrag an Zendesk weitergeleitet.
+    zendesk_job_push_only_author_posts: Nur Beiträge des ursprünglichen Themen-Verfassers an Zendesk weiterleiten. Gilt nur, wenn `zendesk_job_push_all_posts` aktiviert ist
+    sync_comments_from_zendesk: Kommentare von Zendesk automatisch auf Discourse veröffentlichen. Gilt nur für Themen in `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Token, das im Payload vom ausgehenden Zendesk-Webhook gesendet wird. Nur erforderlich, wenn `sync_comments_from_zendesk` aktiviert ist.
+    zendesk_tags: Liste der Schlagwörter, die zu jedem Ticket hinzugefügt werden
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+el:
+  js:
+    zendesk:
+      general_error: Κάτι δεν πήγε καλά.
@@ -0,0 +1,26 @@
+en:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Create Zendesk Ticket"
+      view_zendesk_issue: "View on Zendesk"
+    zendesk:
+      credentials_not_setup: You haven't setup your Zendesk credentials.
+      url_not_set: Your Zendesk URL is not currently set.
+      general_error: Something went wrong.
+  site_settings:
+    zendesk_url: Your Zendesk URL. e.g. https://YOUR_SUBDOMAIN.zendesk.com/api/v2
+    zendesk_enabled: Enable Zendesk plugin
+    zendesk_autogenerate_all_categories: Automatically create tickets for all categories. If enabled, `zendesk_autogenerate_categories` is ignored.
+    zendesk_autogenerate_categories: List of categories that will automatically create Zendesk tickets.
+    zendesk_jobs_api_token: API token for Zendesk authentication
+    zendesk_jobs_email: Email to use for Zendesk authentication
+    zendesk_job_push_all_posts: Push all posts in a topic as Zendesk comments? If disabled only first post will be pushed to Zendesk.
+    zendesk_job_push_only_author_posts: Only push posts by the original topic author to zendesk. Only applies if `zendesk_job_push_all_posts` is enabled
+    sync_comments_from_zendesk: Autopost comments from Zendesk to Discourse. Only applies for topics in `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Token sent in the payload from the Zendesk outgoing webhook. Required only if `sync_comments_from_zendesk` is enabled.
+    zendesk_tags: List of tags to add to each ticket
@@ -0,0 +1,7 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+en_GB:
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+es:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Zendesk de Discourse"
+  js:
+    topic:
+      create_zendesk_issue: "Crear una incidencia en Zendesk"
+      view_zendesk_issue: "Ver en Zendesk"
+    zendesk:
+      credentials_not_setup: No has configurado tus credenciales de Zendesk.
+      url_not_set: Tu URL de Zendesk no está configurada actualmente.
+      general_error: Algo salió mal.
+  site_settings:
+    zendesk_url: Tu URL de Zendesk. Por ejemplo, https://TU_SUBDOMINIO.zendesk.com/api/v2
+    zendesk_enabled: Activar el plugin de Zendesk
+    zendesk_autogenerate_all_categories: Crear automáticamente incidencias para todas las categorías. Si está habilitado, se ignora `zendesk_autogenerate_categories`.
+    zendesk_autogenerate_categories: Lista de categorías que crearán automáticamente incidencias de Zendesk.
+    zendesk_jobs_api_token: Token de la API para la autenticación de Zendesk
+    zendesk_jobs_email: Correo electrónico que se utilizará para la autenticación de Zendesk
+    zendesk_job_push_all_posts: '¿Enviar todos los mensajes en un tema como comentarios de Zendesk? Si está deshabilitado solo se enviará el primer mensaje a Zendesk.'
+    zendesk_job_push_only_author_posts: Enviar a Zendesk solo los mensajes del autor del tema original. Solo se aplica si `zendesk_job_push_all_posts` está activado
+    sync_comments_from_zendesk: Publicar automáticamente los comentarios de Zendesk en Discourse. Solo se aplica a los temas en `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Token enviado en la carga útil del webhook de salida de Zendesk. Solo es necesario si `sync_comments_from_zendesk` está activado.
+    zendesk_tags: Lista de etiquetas para añadir a cada incidencia
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+et:
+  js:
+    zendesk:
+      general_error: Miskit läks nihu.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+fa_IR:
+  js:
+    zendesk:
+      general_error: اشتباهی روی داد.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+fi:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Luo Zendesk-palvelupyyntö"
+      view_zendesk_issue: "Näytä Zendeskissä"
+    zendesk:
+      credentials_not_setup: Et ole määrittänyt Zendesk-tunnistetietojasi.
+      url_not_set: Zendeskin URL-osoitettasi ei ole asetettu.
+      general_error: Jokin meni vikaan.
+  site_settings:
+    zendesk_url: Zendeskin URL-osoitteesi. Esim. https://VERKKOTUNNUKSESI.zendesk.com/api/v2
+    zendesk_enabled: Ota Zendesk-lisäosa käyttöön
+    zendesk_autogenerate_all_categories: Luo palvelupyynnöt kaikista kategorioista automaattisesti. Jos tämä on käytössä, ei "zendesk_enabled_categories"-asetusta huomioida.
+    zendesk_autogenerate_categories: Listaus kategorioista, joista luodaan palvelupyynnöt Zendeskiin automaattisesti.
+    zendesk_jobs_api_token: API-tunnus Zendesk-todennusta varten
+    zendesk_jobs_email: Sähköpostiosoite Zendesk-todennusta varten
+    zendesk_job_push_all_posts: Työnnetäänkö kaikki ketjun viestit Zendesk-kommentteina? Jos tämä ei ole käytössä, vain ensimmäinen viesti työnnetään Zendeskiin.
+    zendesk_job_push_only_author_posts: Työnnä vain ketjun alkuperäisen kirjoittajan viestit Zendeskiin. Pätee vain, jos "zendesk_job_push_all_posts" on käytössä.
+    sync_comments_from_zendesk: Julkaise Zendesk-kommentit automaattisesti Discoursessa. Koskee vain "zendesk_enabled_categories"-asetuksen aiheita.
+    zendesk_incoming_webhook_token: Tunnus, joka lähetetään tiedoissa Zendeskin lähtevästä webhookista. Vaaditaan vain, jos "sync_comments_from_zendesk" on käytössä.
+    zendesk_tags: Luettelo jokaiseen palvelupyyntöön lisättävistä tunnisteista
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+fr:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Créer un ticket Zendesk"
+      view_zendesk_issue: "Afficher sur Zendesk"
+    zendesk:
+      credentials_not_setup: Vous n'avez pas configuré vos informations d'identification Zendesk.
+      url_not_set: Votre adresse URL Zendesk n'est pas définie actuellement.
+      general_error: Une erreur est survenue.
+  site_settings:
+    zendesk_url: Votre adresse URL Zendesk. P. ex., https://YOUR_SUBDOMAIN.zendesk.com/api/v2
+    zendesk_enabled: Activer l'extension Zendesk
+    zendesk_autogenerate_all_categories: Créez automatiquement des tickets pour toutes les catégories. Si cette option est activée, « zendesk_autogenerate_categories » est ignoré.
+    zendesk_autogenerate_categories: Liste des catégories qui créeront automatiquement des tickets Zendesk.
+    zendesk_jobs_api_token: Jeton API pour l'authentification Zendesk
+    zendesk_jobs_email: E-mail à utiliser pour l'authentification Zendesk
+    zendesk_job_push_all_posts: Transférer tous les messages d'un sujet en tant que commentaires Zendesk ? Si ce paramètre est désactivé, seul le premier message sera envoyé à Zendesk.
+    zendesk_job_push_only_author_posts: Envoyer uniquement les messages de l'auteur du sujet d'origine à zendesk. S'applique uniquement si « zendesk_job_push_all_posts » est activé
+    sync_comments_from_zendesk: Publier automatiquement les commentaires de Zendesk sur Discourse. Ne s'applique que pour les sujets présents dans « zendesk_autogenerate_categories ».
+    zendesk_incoming_webhook_token: Jeton envoyé dans les données depuis le webhook sortant de Zendesk. Obligatoire uniquement si « sync_comments_from_zendesk » est activé.
+    zendesk_tags: Liste des étiquettes à ajouter à chaque ticket
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+gl:
+  js:
+    zendesk:
+      general_error: Algo foi mal.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+he:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "יצירת כרטיס ב־Zendesk"
+      view_zendesk_issue: "הצגה ב־Zendesk"
+    zendesk:
+      credentials_not_setup: לא הגדרת את פרטי הגישה שלך ל־Zendeks.
+      url_not_set: כתובת ה־Zendesk שלך לא מוגדרת כרגע.
+      general_error: משהו השתבש.
+  site_settings:
+    zendesk_url: 'כתובת ה־Zendesk שלך. למשל: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: הפעלת תוסף Zendesk
+    zendesk_autogenerate_all_categories: ליצור אוטומטית בקשות לכל הקטגוריות. אם האפשרות פעיל, אז `zendesk_autogenerate_categories` לא תקף.
+    zendesk_autogenerate_categories: רשימת קטגוריות שייצרו אוטומטית בקשות ב־Zendesk.
+    zendesk_jobs_api_token: אסימון API לאימות Zendesk
+    zendesk_jobs_email: דוא״ל לשימוש לאימות Zendesk
+    zendesk_job_push_all_posts: לדחוף את כל הפוסטים בנושא כהערות ל־Zendesk? אם האפשרות מושבתת רק הפוסט הראשון שלך יידחף ל־Zendesk.
+    zendesk_job_push_only_author_posts: לדחוף רק פוסטים מהיוצר המקורי ל־Zendesk. תקף רק אם `zendesk_job_push_all_posts` פעיל.
+    sync_comments_from_zendesk: לפרסם תגובות מ־Zendesk ל־Discourse באופן אוטומטי. תקף רק לנושאים תחת `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: אסימון נשלח במטען מההתלייה היוצאת מ־Zendesk. נחוץ רק אם `sync_comments_from_zendesk` פעיל.
+    zendesk_tags: רשימת תגיות להוספה לכל כרטיס
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+hr:
+  js:
+    zendesk:
+      general_error: Nešto je pošlo krivo.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+hu:
+  js:
+    zendesk:
+      general_error: Valami rosszul sült el.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+hy:
+  js:
+    zendesk:
+      general_error: 'Ինչ-որ բան այն չէ:'
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+id:
+  js:
+    zendesk:
+      general_error: Terjadi kesalahan
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+it:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Crea ticket Zendesk"
+      view_zendesk_issue: "Visualizza su Zendesk"
+    zendesk:
+      credentials_not_setup: Non hai configurato le tue credenziali Zendesk.
+      url_not_set: Il tuo URL Zendesk non è attualmente configurato.
+      general_error: Qualcosa è andato storto.
+  site_settings:
+    zendesk_url: Il tuo URL Zendesk. Ad esempio, https://TUO_SOTTODOMINIO.zendesk.com/api/v2
+    zendesk_enabled: Abilita plug-in Zendesk
+    zendesk_autogenerate_all_categories: Crea automaticamente ticket per tutte le categorie. Se abilitato, "zendesk_autogenerate_categories" viene ignorato.
+    zendesk_autogenerate_categories: Elenco di categorie che genereranno automaticamente i ticket Zendesk.
+    zendesk_jobs_api_token: Token API per l'autenticazione Zendesk
+    zendesk_jobs_email: E-mail da utilizzare per l'autenticazione Zendesk
+    zendesk_job_push_all_posts: Inviare tutti i messaggi in un argomento come commenti Zendesk? Se l'opzione è disabilitata, solo il primo messaggio verrà inviato a Zendesk.
+    zendesk_job_push_only_author_posts: Invia solo i messaggi dell'autore originale dell'argomento su zendesk. L'opzione si applica solo se l'impostazione `zendesk_job_push_all_posts` è abilitata
+    sync_comments_from_zendesk: Invia automaticamente i commenti da Zendesk a Discourse. L'opzione si applica solo agli argomenti nelle categorie definite da "zendesk_autogenerate_categories".
+    zendesk_incoming_webhook_token: Token inviato nel payload dal webhook in uscita di Zendesk. Impostazione richiesta solo se l'opzione `sync_comments_from_zendesk` è abilitata.
+    zendesk_tags: Elenco di etichette da aggiungere a ogni ticket
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ja:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Zendesk チケットを作成"
+      view_zendesk_issue: "Zendesk で表示"
+    zendesk:
+      credentials_not_setup: Zendesk の資格情報がセットアップされていません。
+      url_not_set: あなたの Zendesk URL は現在設定されていません。
+      general_error: エラーが発生しました。
+  site_settings:
+    zendesk_url: 'あなたの Zendesk URL。例: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: Zendesk プラグインを有効にする
+    zendesk_autogenerate_all_categories: すべてのカテゴリのチケットを自動的に作成します。有効にすると、`zendesk_autogenerate_categories` は無視されます。
+    zendesk_autogenerate_categories: Zendesk チケットが自動生成されるカテゴリのリスト。
+    zendesk_jobs_api_token: Zendesk 認証用の API トークン
+    zendesk_jobs_email: Zendesk 認証用のメールアドレス
+    zendesk_job_push_all_posts: トピック内のすべての投稿を Zendesk コメントとしてプッシュしますか？無効にすると、最初の投稿のみが Zendesk にプッシュされます。
+    zendesk_job_push_only_author_posts: 元のトピック作成者による投稿のみを Zendesk にプッシュしますか？`zendesk_job_push_all_posts` が有効である場合にのみ適用されます。
+    sync_comments_from_zendesk: Zendesk から Discourse にコメントを自動投稿します。`zendesk_autogenerate_categories` のトピックのみに適用されます。
+    zendesk_incoming_webhook_token: Zendesk の発信 Webhook からペイロードで送信されるトークン。`sync_comments_from_zendesk` が有効である場合にのみ必要です。
+    zendesk_tags: 各チケットに追加されるタグのリスト
@@ -0,0 +1,27 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ko:
+  js:
+    topic:
+      create_zendesk_issue: "Zendesk 티켓 만들기"
+      view_zendesk_issue: "Zendesk에서 보기"
+    zendesk:
+      credentials_not_setup: Zendesk 자격 증명을 설정하지 않았습니다.
+      url_not_set: Zendesk URL이 설정되지 않았습니다.
+      general_error: 문제가 발생했습니다.
+  site_settings:
+    zendesk_url: 'Zendesk URL. 예: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: Zendesk 플러그인 활성화
+    zendesk_autogenerate_all_categories: 모든 카테고리에 대한 티켓을 자동으로 생성합니다. 활성화된 경우 `zendesk_autogenerate_categories`는 무시됩니다.
+    zendesk_autogenerate_categories: Zendesk 티켓을 자동으로 생성하는 카테고리 목록입니다.
+    zendesk_jobs_api_token: Zendesk 인증을 위한 API 토큰
+    zendesk_jobs_email: Zendesk 인증에 사용할 이메일
+    zendesk_job_push_all_posts: 토픽의 모든 게시물을 Zendesk 댓글로 푸시할까요? 비활성화하면 첫 번째 게시물만 Zendesk로 푸시됩니다.
+    zendesk_job_push_only_author_posts: 원본 주제 작성자의 게시물만 zendesk로 푸시합니다. `zendesk_job_push_all_posts`가 활성화된 경우에만 적용됩니다.
+    sync_comments_from_zendesk: Zendesk에서 Discourse로 댓글을 자동 게시합니다. zendesk_autogenerate_categories`의 주제에만 적용됩니다.
+    zendesk_incoming_webhook_token: Zendesk 발신 웹훅에서 페이로드로 전송된 토큰입니다. `sync_comments_from_zendesk`가 활성화된 경우에만 필요합니다.
+    zendesk_tags: 각 티켓에 추가할 태그 목록
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+lt:
+  js:
+    zendesk:
+      general_error: Kažkas blogai nutiko.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+lv:
+  js:
+    zendesk:
+      general_error: Kaut kas nogāja greizi.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+nb_NO:
+  js:
+    zendesk:
+      general_error: Noe gikk galt.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+nl:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Zendesk-ticket maken"
+      view_zendesk_issue: "Weergeven op Zendesk"
+    zendesk:
+      credentials_not_setup: Je hebt je Zendesk-aanmeldgegevens niet ingesteld.
+      url_not_set: Je Zendesk-URL is momenteel niet ingesteld.
+      general_error: Er is iets misgegaan.
+  site_settings:
+    zendesk_url: Je Zendesk URL, bijvoorbeeld https://JOUW_SUBDOMEIN.zendesk.com/api/v2
+    zendesk_enabled: Zendesk-plug-in inschakelen
+    zendesk_autogenerate_all_categories: Maak automatisch tickets voor alle categorieën. Indien ingeschakeld, wordt 'zendesk_enabled_categories' genegeerd.
+    zendesk_autogenerate_categories: Lijst van categorieën die automatisch Zendesk-tickets maken.
+    zendesk_jobs_api_token: API-token voor Zendesk-verificatie
+    zendesk_jobs_email: Te gebruiken e-mailadres voor Zendesk-verificatie
+    zendesk_job_push_all_posts: Alle berichten in een topic pushen als Zendesk-opmerkingen? Indien uitgeschakeld, wordt alleen het eerste bericht naar Zendesk gepusht.
+    zendesk_job_push_only_author_posts: Push alleen berichten van de oorspronkelijke topicauteur naar Zendesk. Alleen van toepassing als `zendesk_job_push_all_posts` is ingeschakeld
+    sync_comments_from_zendesk: Reacties van Zendesk automatisch op Discourse plaatsen. Alleen van toepassing op topics in `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Token verzonden in de payload van de uitgaande Zendesk-webhook. Alleen vereist als `sync_comments_from_zendesk` is ingeschakeld.
+    zendesk_tags: Lijst van tags om toe te voegen aan elk ticket
@@ -0,0 +1,27 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+pl_PL:
+  js:
+    topic:
+      create_zendesk_issue: "Utwórz zgłoszenie Zendesk"
+      view_zendesk_issue: "Zobacz w Zendesk"
+    zendesk:
+      credentials_not_setup: Nie skonfigurowałeś swoich danych uwierzytelniających Zendesk.
+      url_not_set: Twój adres URL Zendesk nie jest obecnie ustawiony.
+      general_error: Coś poszło nie tak.
+  site_settings:
+    zendesk_url: Twój adres URL Zendesk. np. https://TWOJA_SUBDOMENA.zendesk.com/api/v2
+    zendesk_enabled: Włącz wtyczkę Zendesk
+    zendesk_autogenerate_all_categories: Automatycznie twórz zgłoszenia dla wszystkich kategorii. Jeśli włączone, `zendesk_autogenerate_categories` jest ignorowane.
+    zendesk_autogenerate_categories: Lista kategorii, które będą automatycznie tworzyć zgłoszenia Zendesk.
+    zendesk_jobs_api_token: Token API do uwierzytelniania Zendesk
+    zendesk_jobs_email: E-mail używany do uwierzytelniania Zendesk
+    zendesk_job_push_all_posts: Przesłać wszystkie posty w temacie jako komentarze Zendesk? Jeśli wyłączone, tylko pierwszy post zostanie wysłany do Zendesk.
+    zendesk_job_push_only_author_posts: Wysyłaj do zendesk tylko posty oryginalnego autora tematu. Dotyczy tylko sytuacji, gdy włączona jest opcja `zendesk_job_push_all_posts`.
+    sync_comments_from_zendesk: Autopostuj komentarze z Zendesk do Discourse. Dotyczy tylko tematów w `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Token wysłany w zapytaniu z wychodzącego webhooka Zendesk. Wymagane tylko wtedy, gdy włączone jest `sync_comments_from_zendesk`.
+    zendesk_tags: Lista tagów do dodania do każdego zgłoszenia
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+pt:
+  js:
+    zendesk:
+      general_error: Correu algo de errado.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+pt_BR:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Criar tíquete da Zendesk"
+      view_zendesk_issue: "Ver na Zendesk"
+    zendesk:
+      credentials_not_setup: Você não configurou suas credenciais da Zendesk.
+      url_not_set: Sua URL da Zendesk ainda não foi configurada.
+      general_error: Algo deu errado.
+  site_settings:
+    zendesk_url: 'Sua URL da Zendesk, por exemplo: https://YOUR_SUBDOMAIN.zendesk.com/api/v2'
+    zendesk_enabled: Ativar plugin da Zendesk
+    zendesk_autogenerate_all_categories: Crie tíquetes automaticamente para todas as categorias. Se estiver ativado, "zendesk_autogenerate_categories" será ignorado.
+    zendesk_autogenerate_categories: Lista de categorias que criarão automaticamente tíquetes da Zendesk.
+    zendesk_jobs_api_token: Token de API para autenticação da Zendesk
+    zendesk_jobs_email: E-mail para usar na autenticação da Zendesk
+    zendesk_job_push_all_posts: Enviar todas as publicações em um tópico como comentários da Zendesk. Senão só a primeira postagem será enviada para a Zendesk.
+    zendesk_job_push_only_author_posts: Enviar apenas postagens do(a) autor(a) do tópico original para a Zendesk. Aplicado apenas se "zendesk_job_push_all_posts" estiver ativado
+    sync_comments_from_zendesk: Poste automaticamente comentários da Zendesk no Discourse. Aplicado apenas para tópicos em "zendesk_autogenerate_categories".
+    zendesk_incoming_webhook_token: Token enviado no conteúdo do wekhook de saúda da Zendesk. Necessário apenas se "sync_comments_from_zendesk" estiver ativado.
+    zendesk_tags: Lista de etiquetas para adicionar a cada tíquete
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ro:
+  js:
+    zendesk:
+      general_error: Ceva nu a funcționat.
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ru:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Zendesk для Discourse"
+  js:
+    topic:
+      create_zendesk_issue: "Создать тикет в Zendesk"
+      view_zendesk_issue: "Посмотреть на Zendesk"
+    zendesk:
+      credentials_not_setup: Вы не настроили учётные данные Zendesk.
+      url_not_set: URL-адрес Zendesk не установлен.
+      general_error: Ошибка.
+  site_settings:
+    zendesk_url: URL-адрес Zendesk. Например, https://ВАШ_ПОДДОМЕН.zendesk.com/api/v2
+    zendesk_enabled: Включить плагин Zendesk
+    zendesk_autogenerate_all_categories: Автоматическое создание тикетов для всех категорий. Если включено, `zendesk_autogenerate_categories` игнорируется.
+    zendesk_autogenerate_categories: Список категорий, в которых будут автоматически создаваться тикеты Zendesk.
+    zendesk_jobs_api_token: Токен API для аутентификации Zendesk
+    zendesk_jobs_email: Электронная почта для аутентификации Zendesk
+    zendesk_job_push_all_posts: Отправлять все записи в теме как комментарии Zendesk? Если отключено, в Zendesk будет отправлена только первая запись.
+    zendesk_job_push_only_author_posts: Отправлять в Zendesk только записи исходного автора темы. Применяется, только если включен параметр `zendesk_job_push_all_posts`.
+    sync_comments_from_zendesk: Автопубликация комментариев из Zendesk в Discourse. Относится только к темам в `zendesk_autogenerate_categories`.
+    zendesk_incoming_webhook_token: Токен, отправляемый в сопровождение из исходящего вебхука Zendesk. Требуется, только если включен параметр `sync_comments_from_zendesk`.
+    zendesk_tags: Список тегов, которые нужно добавить к каждому тикету
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sk:
+  js:
+    zendesk:
+      general_error: Niečo sa pokazilo.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sl:
+  js:
+    zendesk:
+      general_error: Nekaj je šlo narobe.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sq:
+  js:
+    zendesk:
+      general_error: Diçka shkoi keq.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sr:
+  js:
+    zendesk:
+      general_error: Nešto nije bilo u redu.
@@ -0,0 +1,24 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sv:
+  js:
+    topic:
+      create_zendesk_issue: "Skapa Zendesk-ärende"
+      view_zendesk_issue: "Visa på Zendesk"
+    zendesk:
+      credentials_not_setup: Du har inte konfigurerat dina Zendesk-autentiseringsuppgifter.
+      url_not_set: Din Zendesk-URL har för tillfället inte ställts in.
+      general_error: Något gick fel.
+  site_settings:
+    zendesk_url: Din Zendesk-URL, t.ex. https://YOUR_SUBDOMAIN.zendesk.com/api/v2
+    zendesk_enabled: Aktivera Zendesk-tillägget
+    zendesk_jobs_api_token: API-token för Zendesk-autentisering
+    zendesk_jobs_email: E-postadress som ska användas för Zendesk-autentisering
+    zendesk_job_push_all_posts: Gör alla inlägg i ett ämne till Zendesk-kommentarer? Om detta inaktiveras kommer endast det första inlägget att flyttas till Zendesk.
+    zendesk_job_push_only_author_posts: Flytta bara inlägg av den ursprungliga ämnesförfattaren till Zendesk. Gäller endast om `zendesk_job_push_all_posts` har aktiverats
+    zendesk_incoming_webhook_token: Token som skickas i nyttolasten från Zendesks utgående webhook. Krävs endast om `sync_comments_from_zendesk` har aktiverats.
+    zendesk_tags: Lista över taggar att lägga till i varje ärende
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+sw:
+  js:
+    zendesk:
+      general_error: Kitu kimeenda vibaya.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+te:
+  js:
+    zendesk:
+      general_error: ఏదో తేడా జరిగింది.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+th:
+  js:
+    zendesk:
+      general_error: มีบางอย่างผิดปกติ
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+tr_TR:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "Zendesk Bileti Oluştur"
+      view_zendesk_issue: "Zendesk'te görüntüle"
+    zendesk:
+      credentials_not_setup: Zendesk giriş bilgilerinizi ayarlamadınız.
+      url_not_set: Zendesk URL'niz şu anda ayarlı değil.
+      general_error: Bir şeyler ters gitti.
+  site_settings:
+    zendesk_url: Zendesk URL'niz. ör. https://YOUR_SUBDOMAIN.zendesk.com/api/v2
+    zendesk_enabled: Zendesk eklentisini etkinleştirin
+    zendesk_autogenerate_all_categories: Tüm kategoriler için otomatik olarak bilet oluştur. Etkinleştirilirse `zendesk_autogenerate_categories` yok sayılır.
+    zendesk_autogenerate_categories: Otomatik olarak Zendesk biletleri oluşturacak kategorilerin listesi.
+    zendesk_jobs_api_token: Zendesk kimlik doğrulaması için API token'ı
+    zendesk_jobs_email: Zendesk kimlik doğrulaması için kullanılacak e-posta
+    zendesk_job_push_all_posts: Bir konudaki tüm gönderiler Zendesk yorumları olarak itilsin mi? Devre dışı bırakılırsa yalnızca ilk gönderi Zendesk'e gönderilir.
+    zendesk_job_push_only_author_posts: Yalnızca asıl konu yazarının gönderilerini zendesk'e itin. Yalnızca "zendesk_job_push_all_posts" etkinleştirilmişse geçerlidir
+    sync_comments_from_zendesk: Zendesk'ten Discourse'a otomatik yorum gönderin. Yalnızca `zendesk_autogenerate_categories` içindeki konular için geçerlidir.
+    zendesk_incoming_webhook_token: Zendesk giden web kancasından gelen yükte gönderilen token. Yalnızca "sync_comments_from_zendesk" etkinleştirilmişse gereklidir.
+    zendesk_tags: Her bir bilete eklenecek etiketlerin listesi
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ug:
+  js:
+    zendesk:
+      general_error: چاتاق چىقتى.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+uk:
+  js:
+    zendesk:
+      general_error: Щось пішло не так.
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+ur:
+  js:
+    zendesk:
+      general_error: کچھ غلط ہو گیا۔
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+vi:
+  js:
+    zendesk:
+      general_error: Có một lỗi gì đó đang xảy ra
@@ -0,0 +1,32 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+zh_CN:
+  admin_js:
+    admin:
+      site_settings:
+        categories:
+          discourse_zendesk: "Discourse Zendesk"
+  js:
+    topic:
+      create_zendesk_issue: "创建 Zendesk 工单"
+      view_zendesk_issue: "在 Zendesk 上查看"
+    zendesk:
+      credentials_not_setup: 您尚未设置 Zendesk 凭据。
+      url_not_set: 您的 Zendesk URL 当前未设置。
+      general_error: 出了点问题。
+  site_settings:
+    zendesk_url: 您的 Zendesk URL，例如 https://YOUR_SUBDOMAIN.zendesk.com/api/v2
+    zendesk_enabled: 启用 Zendesk 插件
+    zendesk_autogenerate_all_categories: 自动为所有类别创建工单。如果启用，则忽略 `zendesk_autogenerate_categories`。
+    zendesk_autogenerate_categories: 将自动创建 Zendesk 工单的类别列表。
+    zendesk_jobs_api_token: Zendesk 身份验证的 API 令牌
+    zendesk_jobs_email: Zendesk 身份验证的电子邮件
+    zendesk_job_push_all_posts: 将话题中的所有帖子作为 Zendesk 评论推送？如果禁用，则只有第一个帖子将被推送到 Zendesk。
+    zendesk_job_push_only_author_posts: 仅将原始话题作者的帖子推送到 Zendesk。仅在启用 `zendesk_job_push_all_posts` 时适用
+    sync_comments_from_zendesk: 将 Zendesk 的评论自动发布到 Discourse。仅适用于 `zendesk_autogenerate_categories` 中的话题。
+    zendesk_incoming_webhook_token: Zendesk 传出网络钩子在有效负载中发送的令牌。仅在启用 `sync_comments_from_zendesk` 时才需要。
+    zendesk_tags: 添加到每张工单的标签列表
@@ -0,0 +1,10 @@
+# WARNING: Never edit this file.
+# It will be overwritten when translations are pulled from Crowdin.
+#
+# To work with us on translations, join this project:
+# https://translate.discourse.org/
+
+zh_TW:
+  js:
+    zendesk:
+      general_error: 發生錯誤。
@@ -0,0 +1,30 @@
+discourse_zendesk:
+  zendesk_url:
+    default: https://your-url.zendesk.com/api/v2
+    client: true
+  zendesk_enabled:
+    default: false
+    client: true
+  zendesk_jobs_api_token:
+    default: ""
+    secret: true
+  zendesk_jobs_email:
+    default: ""
+  zendesk_autogenerate_all_categories:
+    default: false
+  zendesk_autogenerate_categories:
+    type: category_list
+    client: false
+    default: ""
+  zendesk_job_push_all_posts:
+    default: true
+  zendesk_job_push_only_author_posts:
+    default: false
+  sync_comments_from_zendesk:
+    default: false
+  zendesk_incoming_webhook_token:
+    default: ""
+  zendesk_tags:
+    type: list
+    client: false
+    default: ""
@@ -0,0 +1,12 @@
+# frozen_string_literal: true
+
+class RemoveZendeskSyncSiteSetting < ActiveRecord::Migration[6.0]
+  def up
+    execute "DELETE FROM site_settings WHERE name = 'zendesk_sync_enabled'"
+    execute "DELETE FROM site_settings WHERE name = 'zendesk_signature_regex'"
+  end
+
+  def down
+    raise ActiveRecord::IrreversibleMigration
+  end
+end
@@ -0,0 +1,17 @@
+# frozen_string_literal: true
+
+class DisableZendeskPluginByDefault < ActiveRecord::Migration[6.0]
+  def change
+    # enable Zendesk plugin for sites that have configured Zendesk API token
+    zendesk_email =
+      DB.query_single("SELECT value FROM site_settings WHERE name = 'zendesk_jobs_email'").first
+    zendesk_api_token =
+      DB.query_single("SELECT value FROM site_settings WHERE name = 'zendesk_jobs_api_token'").first
+    DB.exec(<<~SQL) if zendesk_email.present? && zendesk_api_token.present?
+        INSERT INTO site_settings (name, data_type, value, created_at, updated_at)
+        VALUES ('zendesk_enabled', 5, 't', now(), now())
+        ON CONFLICT (name)
+        DO NOTHING
+      SQL
+  end
+end
@@ -0,0 +1,17 @@
+# frozen_string_literal: true
+
+class RenameEnableCategoriesSiteSettings < ActiveRecord::Migration[7.0]
+  def setting(old, new)
+    execute "UPDATE site_settings SET name='#{new}' where name='#{old}'"
+  end
+
+  def up
+    setting :zendesk_enable_all_categories, :zendesk_autogenerate_all_categories
+    setting :zendesk_enabled_categories, :zendesk_autogenerate_categories
+  end
+
+  def down
+    setting :zendesk_autogenerate_all_categories, :zendesk_enable_all_categories
+    setting :zendesk_autogenerate_categories, :zendesk_enabled_categories
+  end
+end
@@ -0,0 +1,16 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  class Engine < ::Rails::Engine
+    engine_name "discourse-zendesk-plugin"
+    isolate_namespace DiscourseZendeskPlugin
+
+    config.after_initialize do
+      Discourse::Application.routes.append do
+        post "/zendesk-plugin/issues" => "discourse_zendesk_plugin/issues#create",
+             :constraints => StaffConstraint.new
+        put "/zendesk-plugin/sync" => "discourse_zendesk_plugin/sync#webhook"
+      end
+    end
+  end
+end
@@ -0,0 +1,115 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  module Helper
+    def zendesk_client
+      ::ZendeskAPI::Client.new do |config|
+        config.url = SiteSetting.zendesk_url
+        config.username = SiteSetting.zendesk_jobs_email
+        config.token = SiteSetting.zendesk_jobs_api_token
+      end
+    end
+
+    def self.autogeneration_category?(category_id)
+      return false if category_id.blank?
+
+      if SiteSetting.zendesk_autogenerate_all_categories?
+        true
+      else
+        SiteSetting.zendesk_autogenerate_categories.split("|").include?(category_id.to_s)
+      end
+    end
+
+    def create_ticket(post)
+      zendesk_user_id = fetch_submitter(post.user)&.id
+      if zendesk_user_id.present?
+        ticket =
+          zendesk_client.tickets.create(
+            subject: post.topic.title,
+            comment: {
+              html_body: get_post_content(post),
+            },
+            requester_id: zendesk_user_id,
+            submitter_id: zendesk_user_id,
+            priority: "normal",
+            tags: SiteSetting.zendesk_tags.split("|"),
+            external_id: post.topic.id,
+            custom_fields: [
+              imported_from: ::Discourse.current_hostname,
+              external_id: post.topic.id,
+              imported_by: "discourse_zendesk_plugin",
+            ],
+          )
+
+        if ticket.present?
+          update_topic_custom_fields(post.topic, ticket)
+          update_post_custom_fields(post, ticket.comments.first)
+        end
+      end
+    end
+
+    def comment_eligible_for_sync?(post)
+      if SiteSetting.zendesk_job_push_only_author_posts?
+        return false if post.blank? || post.user.blank?
+        return false if post.topic.blank? || post.topic.user.blank?
+
+        post.user.id == post.topic.user.id
+      else
+        true
+      end
+    end
+
+    def add_comment(post, ticket_id)
+      return if post.blank? || post.user.blank?
+      zendesk_user_id = fetch_submitter(post.user)&.id
+
+      if zendesk_user_id.present?
+        ticket = ZendeskAPI::Ticket.new(zendesk_client, id: ticket_id)
+        ticket.comment = { html_body: get_post_content(post), author_id: zendesk_user_id }
+        ticket.save
+        update_post_custom_fields(post, ticket.comments.last)
+      end
+    end
+
+    def get_latest_comment(ticket_id)
+      ticket = ZendeskAPI::Ticket.new(zendesk_client, id: ticket_id)
+      last_public_comment = nil
+
+      ticket.comments.all! { |comment| last_public_comment = comment if comment.public }
+      last_public_comment
+    end
+
+    def update_topic_custom_fields(topic, ticket)
+      topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD] = ticket["id"]
+      topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_API_URL_FIELD] = ticket["url"]
+      topic.save_custom_fields
+    end
+
+    def update_post_custom_fields(post, comment)
+      return if comment.blank?
+
+      post.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD] = comment["id"]
+      post.save_custom_fields
+    end
+
+    def fetch_submitter(user)
+      result = zendesk_client.users.search(query: user.email)
+      return result.first if result.present? && result.size == 1
+      zendesk_client.users.create(
+        name: (user.name.present? ? user.name : user.username),
+        email: user.email,
+        verified: true,
+        role: "end-user",
+      )
+    end
+
+    def get_post_content(post)
+      style = Email::Styles.new(post.cooked)
+      style.format_basic
+      style.format_html
+      html = style.to_html
+
+      "#{html} \n\n [<a href='#{post.full_url}'>Discourse post</a>]"
+    end
+  end
+end
@@ -0,0 +1,17 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  module PostExtension
+    def self.prepended(base)
+      base.after_commit :generate_zendesk_ticket, on: [:create]
+    end
+
+    private
+
+    def generate_zendesk_ticket
+      return unless SiteSetting.zendesk_enabled?
+      return unless DiscourseZendeskPlugin::Helper.autogeneration_category?(topic.category_id)
+      Jobs.enqueue_in(5.seconds, :zendesk_job, post_id: id)
+    end
+  end
+end
@@ -0,0 +1,30 @@
+# frozen_string_literal: true
+
+module DiscourseZendeskPlugin
+  module TopicExtension
+    def self.prepended(base)
+      base.after_update :publish_to_zendesk
+    end
+
+    private
+
+    def publish_to_zendesk
+      return if saved_changes[:category_id].blank?
+
+      old_category = Category.find_by(id: saved_changes[:category_id].first)
+      new_category = Category.find_by(id: saved_changes[:category_id].last)
+
+      old_cat_enabled = DiscourseZendeskPlugin::Helper.autogeneration_category?(old_category&.id)
+      new_cat_enabled = DiscourseZendeskPlugin::Helper.autogeneration_category?(new_category&.id)
+
+      # Do nothing if neither old or new category are enabled
+      return nil if !old_cat_enabled && !new_cat_enabled
+
+      # Do nothing if both categories are enabled
+      return nil if old_cat_enabled && new_cat_enabled
+
+      # enqueue job in future since after commit does not maintain changes hash
+      Jobs.enqueue_in(5.seconds, :zendesk_job, topic_id: id)
+    end
+  end
+end
@@ -0,0 +1,59 @@
+# frozen_string_literal: true
+
+# name: discourse-zendesk-plugin
+# about: Allows the creation of Zendesk tickets from Discourse topics.
+# meta_topic_id: 68005
+# version: 1.0.1
+# authors: Yana Agun Siswanto, Arpit Jalan
+# url: https://github.com/discourse/discourse/tree/main/plugins/discourse-zendesk-plugin
+
+require "inflection"
+require "net/http/post/multipart"
+require "faraday/multipart"
+require "zendesk_api"
+
+enabled_site_setting :zendesk_enabled
+
+module ::DiscourseZendeskPlugin
+  PLUGIN_NAME = "discourse-zendesk-plugin"
+
+  ZENDESK_ID_FIELD = "discourse_zendesk_plugin_zendesk_id"
+  ZENDESK_URL_FIELD = "discourse_zendesk_plugin_zendesk_url"
+  ZENDESK_API_URL_FIELD = "discourse_zendesk_plugin_zendesk_api_url"
+end
+
+require_relative "lib/discourse_zendesk_plugin/engine"
+require_relative "lib/discourse_zendesk_plugin/helper"
+
+after_initialize do
+  require_relative "app/jobs/onceoff/migrate_zendesk_autogenerate_categories_site_settings"
+  require_relative "app/jobs/regular/zendesk_job"
+  require_relative "lib/discourse_zendesk_plugin/post_extension"
+  require_relative "lib/discourse_zendesk_plugin/topic_extension"
+
+  reloadable_patch do |plugin|
+    Post.prepend DiscourseZendeskPlugin::PostExtension
+    Topic.prepend DiscourseZendeskPlugin::TopicExtension
+  end
+
+  add_to_serializer(
+    :topic_view,
+    ::DiscourseZendeskPlugin::ZENDESK_ID_FIELD.to_sym,
+    respect_plugin_enabled: false,
+  ) { object.topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD] }
+
+  add_to_serializer(
+    :topic_view,
+    ::DiscourseZendeskPlugin::ZENDESK_URL_FIELD.to_sym,
+    respect_plugin_enabled: false,
+  ) do
+    id = object.topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD]
+    uri = URI.parse(SiteSetting.zendesk_url)
+    "#{uri.scheme}://#{uri.host}/agent/tickets/#{id}"
+  end
+
+  add_to_serializer(:current_user, :discourse_zendesk_plugin_status) do
+    SiteSetting.zendesk_jobs_email.present? && SiteSetting.zendesk_jobs_api_token.present? &&
+      SiteSetting.zendesk_url
+  end
+end
@@ -0,0 +1,49 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+describe "TopicExtensions" do
+  before { freeze_time }
+
+  fab!(:user_1) { Fabricate(:user, admin: true) }
+  fab!(:topic_1) { Fabricate(:topic, user: user_1) }
+
+  context "when an enabled category is set on the topic" do
+    fab!(:category_1) { Fabricate(:category) }
+
+    before { SiteSetting.zendesk_autogenerate_categories = "#{category_1.id}" }
+
+    it "queues a sync job" do
+      expect_enqueued_with(
+        job: :zendesk_job,
+        args: {
+          topic_id: topic_1.id,
+        },
+        at: Time.zone.now + 5.seconds,
+      ) do
+        topic_1.category = category_1
+        topic_1.save!
+      end
+    end
+
+    context "when the category is removed" do
+      before do
+        topic_1.category = category_1
+        topic_1.save!
+      end
+
+      it "queues a sync job" do
+        expect_enqueued_with(
+          job: :zendesk_job,
+          args: {
+            topic_id: topic_1.id,
+          },
+          at: Time.zone.now + 5.seconds,
+        ) do
+          topic_1.category = nil
+          topic_1.save!
+        end
+      end
+    end
+  end
+end
@@ -0,0 +1,87 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+RSpec.describe "Discourse Zendesk Plugin" do
+  let(:staff) { Fabricate(:moderator) }
+  let(:zendesk_url_default) { "https://your-url.zendesk.com/api/v2" }
+  let(:zendesk_api_ticket_url) { zendesk_url_default + "/tickets" }
+
+  let(:ticket_response) { { ticket: { id: "ticket_id", url: "ticket_url" } }.to_json }
+
+  before do
+    default_header = { "Content-Type" => "application/json; charset=UTF-8" }
+    stub_request(:post, zendesk_api_ticket_url).to_return(
+      status: 200,
+      body: ticket_response,
+      headers: default_header,
+    )
+    stub_request(:get, zendesk_url_default + "/users/me").to_return(
+      status: 200,
+      body: { user: {} }.to_json,
+      headers: default_header,
+    )
+  end
+
+  describe "Plugin Settings" do
+    describe "Storage Preparation" do
+      let(:zendesk_enabled_default) { false }
+
+      it "has zendesk_url & zendesk_enabled site settings" do
+        expect(SiteSetting.zendesk_url).to eq(zendesk_url_default)
+        expect(SiteSetting.zendesk_enabled).to eq(zendesk_enabled_default)
+      end
+    end
+
+    describe "zendesk_job_push_only_author_posts?" do
+      it "disabled by default" do
+        expect(SiteSetting.zendesk_job_push_only_author_posts?).to be_falsey
+      end
+    end
+  end
+
+  describe "Zendesk Integration" do
+    describe "Create ticket" do
+      let!(:topic) { Fabricate(:topic) }
+      let!(:p1) { Fabricate(:post, topic: topic) }
+      let(:zendesk_api_user_search_url) do
+        zendesk_url_default + "/users/search?query=#{p1.user.email}"
+      end
+      let(:zendesk_api_user_create_url) { zendesk_url_default + "/users" }
+
+      before do
+        SiteSetting.zendesk_enabled = true
+        sign_in staff
+        default_header = { "Content-Type" => "application/json; charset=UTF-8" }
+        stub_request(:get, zendesk_api_ticket_url + "/ticket_id/comments").to_return(status: 200)
+        stub_request(:get, zendesk_api_user_search_url).to_return(
+          status: 200,
+          body: { user: {} }.to_json,
+          headers: default_header,
+        )
+        stub_request(:post, zendesk_api_user_create_url).to_return(
+          status: 200,
+          body: { user: { id: 24 } }.to_json,
+          headers: default_header,
+        )
+      end
+
+      it "creates a new zendesk ticket" do
+        post "/zendesk-plugin/issues.json", params: { topic_id: topic.id }
+
+        expect(WebMock).to have_requested(:post, zendesk_api_ticket_url).with { |req|
+          body = JSON.parse(req.body)
+          body["ticket"]["submitter_id"] == 24 && body["ticket"]["priority"] == "normal" &&
+            body["ticket"]["custom_fields"].find do |field|
+              field["imported_from"].present? && field["external_id"].present? &&
+                field["imported_by"] == "discourse_zendesk_plugin"
+            end
+        }
+
+        custom_fields = topic.reload.custom_fields
+
+        expect(custom_fields["discourse_zendesk_plugin_zendesk_api_url"]).to eq("ticket_url")
+        expect(custom_fields["discourse_zendesk_plugin_zendesk_id"]).to eq("ticket_id")
+      end
+    end
+  end
+end
@@ -0,0 +1,23 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+RSpec.describe Jobs::MigrateZendeskAutogenerateCategoriesSiteSettings do
+  it "should migrate the site settings correctly" do
+    category = Fabricate(:category)
+    category_2 = Fabricate(:category)
+
+    site_setting =
+      SiteSetting.create!(
+        name: "zendesk_autogenerate_categories",
+        data_type: SiteSettings::TypeSupervisor.types[:list],
+        value: "#{category.name}|#{category_2.name}|some random name",
+      )
+
+    described_class.new.execute_onceoff({})
+
+    expect(site_setting.reload.data_type).to eq(SiteSettings::TypeSupervisor.types[:category_list])
+
+    expect(site_setting.value.split("|").map(&:to_i)).to contain_exactly(category.id, category_2.id)
+  end
+end
@@ -0,0 +1,98 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+RSpec.describe Jobs::ZendeskJob do
+  subject(:execute) { job.execute(job_args) }
+
+  let(:job) { described_class.new }
+
+  let(:topic_user) { Fabricate(:user) }
+  let(:other_user) { Fabricate(:user) }
+  let(:post_user) { topic_user }
+  let(:topic) do
+    Fabricate(:topic, user: topic_user).tap do |topic|
+      topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_ID_FIELD] = ticket_id
+      topic.custom_fields[::DiscourseZendeskPlugin::ZENDESK_API_URL_FIELD] = ticket_url
+      topic.save_custom_fields
+    end
+  end
+  let(:ticket_id) { "1234" }
+  let(:ticket_url) { "http://example.com/ticket/#{ticket_id}" }
+  let(:post) { Fabricate(:post, topic: topic, user: post_user, post_number: 2) }
+  let(:zendesk_job_push_only_author_posts) { false }
+  let(:zendesk_job_push_all_posts) { true }
+  let(:zendesk_enabled) { false }
+  let(:zendesk_jobs_email) { "test@example.com" }
+  let(:zendesk_jobs_api_token) { "1234567890" }
+
+  let(:job_args) { { post_id: post.id } }
+
+  before do
+    SiteSetting.zendesk_job_push_only_author_posts = zendesk_job_push_only_author_posts
+    SiteSetting.zendesk_enabled = zendesk_enabled
+    SiteSetting.zendesk_jobs_email = zendesk_jobs_email
+    SiteSetting.zendesk_jobs_api_token = zendesk_jobs_api_token
+    SiteSetting.zendesk_job_push_all_posts = zendesk_job_push_all_posts
+  end
+
+  context "with zendesk disabled" do
+    it "does nothing" do
+      Topic.expects(:find_by).never
+      Post.expects(:find_by).never
+      execute
+    end
+  end
+
+  context "with zendesk enabled" do
+    let(:zendesk_enabled) { true }
+    before(:each) do
+      DiscourseZendeskPlugin::Helper
+        .expects(:autogeneration_category?)
+        .with(post.topic.category_id)
+        .returns(true)
+        .at_least(0)
+    end
+
+    context "with post_id" do
+      before(:each) do
+        Topic.expects(:find_by).never
+        Post.expects(:find_by).with(id: post.id).returns(post).times(1)
+        job.expects(:create_ticket).never
+      end
+
+      context "with zendesk_job_push_only_author_posts disabled" do
+        it "adds the comment once" do
+          job.expects(:add_comment).with(post, ticket_id).times(1)
+          execute
+        end
+
+        context "when post not from topic author" do
+          let(:post_user) { other_user }
+          it "adds the comment once" do
+            job.expects(:add_comment).with(post, ticket_id).times(1)
+            execute
+          end
+        end
+      end
+
+      context "with zendesk_job_push_only_author_posts enabled" do
+        let(:zendesk_job_push_only_author_posts) { true }
+
+        context "with post from topic author" do
+          it "adds the comment once" do
+            job.expects(:add_comment).with(post, ticket_id).times(1)
+            execute
+          end
+        end
+        context "with post not from topic author" do
+          let(:post_user) { other_user }
+          it "does not adds the comment" do
+            job.expects(:add_comment).never
+            execute
+          end
+        end
+      end
+    end
+  end
+end
@@ -0,0 +1,58 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+describe DiscourseZendeskPlugin::Helper do
+  subject(:dummy) { Class.new { extend DiscourseZendeskPlugin::Helper } }
+
+  it "Instantiates" do
+    expect(dummy).to be_present
+  end
+
+  describe "comment_eligible_for_sync?" do
+    subject(:eligible) { dummy.comment_eligible_for_sync?(post) }
+
+    let!(:topic_user) { Fabricate(:user) }
+    let!(:other_user) { Fabricate(:user) }
+    let(:post_user) { topic_user }
+    let!(:topic) { Fabricate(:topic, user: topic_user) }
+    let!(:post) { Fabricate(:post, topic: topic, user: post_user) }
+    let(:zendesk_job_push_only_author_posts) { true }
+
+    before { SiteSetting.zendesk_job_push_only_author_posts = zendesk_job_push_only_author_posts }
+
+    context "with zendesk_job_push_only_author_posts disabled" do
+      let(:zendesk_job_push_only_author_posts) { false }
+
+      context "with same author" do
+        it "should be true" do
+          expect(eligible).to be_truthy
+        end
+      end
+
+      context "with different author" do
+        let(:post_user) { other_user }
+        it "should be true" do
+          expect(eligible).to be_truthy
+        end
+      end
+    end
+
+    context "with zendesk_job_push_only_author_posts enabled" do
+      let(:zendesk_job_push_only_author_posts) { true }
+
+      context "with same author" do
+        it "should be true" do
+          expect(eligible).to be_truthy
+        end
+      end
+
+      context "with different author" do
+        let(:post_user) { other_user }
+        it "should be false" do
+          expect(eligible).to be_falsey
+        end
+      end
+    end
+  end
+end
@@ -0,0 +1,54 @@
+# frozen_string_literal: true
+
+require "rails_helper"
+
+RSpec.describe DiscourseZendeskPlugin::SyncController do
+  describe "#webhook" do
+    let!(:token) { "secret-token" }
+    let!(:topic) { Fabricate(:topic) }
+
+    before do
+      SiteSetting.zendesk_enabled = true
+      SiteSetting.sync_comments_from_zendesk = true
+      SiteSetting.zendesk_incoming_webhook_token = token
+    end
+
+    it "raises an error when the token is missing" do
+      put "/zendesk-plugin/sync.json"
+      expect(response.status).to eq(400)
+    end
+
+    it "raises an error when the token is invalid" do
+      put "/zendesk-plugin/sync.json", params: { token: "token" }
+      expect(response.status).to eq(403)
+    end
+
+    it "raises an error if the plugin is disabled" do
+      SiteSetting.zendesk_enabled = false
+      put "/zendesk-plugin/sync.json", params: { token: token }
+      expect(response.status).to eq(404)
+    end
+
+    it "raises an error if `sync_comments_from_zendesk` is disabled" do
+      SiteSetting.sync_comments_from_zendesk = false
+      put "/zendesk-plugin/sync.json", params: { token: token }
+      expect(response.status).to eq(422)
+    end
+
+    it "raises an error if required parameters are missing" do
+      put "/zendesk-plugin/sync.json", params: { token: token, topic_id: topic.id }
+      expect(response.status).to eq(400)
+    end
+
+    it "raises an error when topic is not present" do
+      topic.destroy!
+      put "/zendesk-plugin/sync.json", params: { token: token, topic_id: topic.id, ticket_id: 12 }
+      expect(response.status).to eq(400)
+    end
+
+    it "returns 204 when the request succeeds" do
+      put "/zendesk-plugin/sync.json", params: { token: token, topic_id: topic.id, ticket_id: 12 }
+      expect(response.status).to eq(204)
+    end
+  end
+end
@@ -0,0 +1,7 @@
+# frozen_string_literal: true
+
+RSpec.describe "Core features", type: :system do
+  before { enable_current_plugin }
+
+  it_behaves_like "having working core features"
+end
@@ -157,3 +157,10 @@ files:
  - source_path: plugins/discourse-openid-connect/config/locales/server.en.yml
    destination_path: plugins/openid-connect/server.yml
    label: openid-connect
+
+  - source_path: plugins/discourse-zendesk-plugin/config/locales/client.en.yml
+    destination_path: plugins/zendesk-plugin/client.yml
+    label: zendesk-plugin
+  - source_path: plugins/discourse-zendesk-plugin/config/locales/server.en.yml
+    destination_path: plugins/zendesk-plugin/server.yml
+    label: zendesk-plugin