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Update support documentation

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Dustin B
2019-05-06 16:27:57 -04:00
committed by Olivier Lambert
parent d43e2544a1
commit 0983f05969
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docs/support.md
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You can access our pro support if you subscribe to any of these plans:
* Free
* Starter
* Enterprise
* Premium
The better the plan, the faster the support will be with higher priority.
Higher tier support plans include faster ticket response times. Paid support plans and response times are based on the plan you have, plans can be [reviewed here](https://xen-orchestra.com/#!/xo-pricing).
## Free limited support
In the free edition of Xen Orchestra, you also have ability to open support ticket. We will do our best to assist you, however, this support is limited and has no guaranteed response time.
With the free version of the Xen Orchestra Appliance (XOA free), you can open support tickets and we will do our best to assist you, however, this support is limited and is not guaranteed in regards to response times or resolutions offered.
## Community support
If you are using Xen Orchestra via the sources, you can ask questions and try to recieve help two different ways:
If you are using Xen Orchestra via the source and not XOA, you can ask questions and try to recieve help through a number of different ways:
* In our [forum](https://xcp-ng.org/forum/category/12/xen-orchestra)
* In our IRC - `#xen-orchestra` on `Freenode`
However, there's no guarantee you will receive an answer and no guaranteed response time. If you are using XO from sources, we encourage you to give back to the community by assisting other users via these two avenues as well.
We encourage you to give back to the community by assisting other users via these two avenues as well.
If you are using Xen Orchestra in production, please subscribe to a plan.
Lastly while Xen Orchestra is free and Open Source software, supporting and developing it takes a lot of effort. If you are considering using Xen Orchestra in production, please subscribe for on of our [professional support plans](https://xen-orchestra.com/#!/xo-pricing).
## Open a ticket