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add more troubleshooting feedback

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Olivier Lambert 2017-10-29 09:37:06 +01:00
parent 3be965ed7f
commit 2fcb000466
2 changed files with 26 additions and 3 deletions
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8
docs/general-troubleshooting.md
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@ -13,13 +13,15 @@ $ xoa check
✔ Appliance registration
✔ Internet connectivity
```
If the result you have is completely different from that, or if error messages are displayed, lost packets, etc., you have, indeed, a problem. The next step should be to check in this document if there is an existing troubleshooting for the problem you have.
If the result you have is completely different from that, or if error messages are displayed, lost packets, etc., you have, indeed, a problem. The next step should be to check in this document if there is an existing troubleshooting for the problem you have.
> You can also access the log by using this command: `$ tail -f /var/log/syslog` ([learn more](https://xen-orchestra.com/docs/logs.html))
## General
* [Empty page after login](https://xen-orchestra.com/docs/troubleshooting.html#empty-page-after-login)
* [Can't migrate XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-migration-issues)
* [Can't boot XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-boot-issues)
* [Network issues](https://xen-orchestra.com/docs/troubleshooting.html#network-issues)
* [Out of memory](https://xen-orchestra.com/docs/troubleshooting.html#memory)
* [Transparent proxy and updater](https://xen-orchestra.com/docs/troubleshooting.html#behind-a-transparent-proxy)
@ -32,5 +34,5 @@ If the result you have is completely different from that, or if error messages a
* [SR_backend_failure_44](https://xen-orchestra.com/docs/backup_troubleshooting.html#srbackendfailure44-insufficient-space)
* [Could not find the base VM](https://xen-orchestra.com/docs/backup_troubleshooting.html#could-not-find-the-base-vm)
## You haven't found a solution here?
Open a ticket concerning your issue on your personal space [here](https://xen-orchestra.com/#!/member/support)
## You haven't found a solution here?
Open a ticket concerning your issue on your personal space [here](https://xen-orchestra.com/#!/member/support)

21
docs/troubleshooting.md
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@ -18,6 +18,27 @@ This is happening when your anti-virus or firewall is blocking websocket protoco
The solution is to use **HTTPS**. In this way, websockets will be encapsulated in the secured protocol, avoiding interception from your firewalls or anti-virus system.
## XOA migration issues
By default, XOA got a static max memory set to 16GiB. Sometimes, you can have trouble to migrate with this error message:
```
"Failed","Migrating VM 'XOA' from '<origin_hostname>' to '<destination_hostname>'
Internal error: Xenops_interface.Internal_error("Domain.Xenguest_failure(\"Error while waiting for suspend notification: xenguest: xc_domain_save: [1] Save failed (0 = Success)\")")
```
In this case, it means you need to reduce the static max memory field to a lower value, and try again.
## XOA boot issues
XOA is configured in HVM. It means you need a hardware that support HVM instructions (almost all hardware since 2011). If it's not the case, the symptom is this one:
1. XOA VM starts for few seconds
2. Then shutdown itself
Please check that you have enabled virtualization settings in your BIOS or upgrade your hardware.
## XOA configuration
XOA is a virtual appliance running Debian and Xen Orchestra. If you have any problem, the first thing to do is to use our check service by running the `xoa check` command in a terminal: