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add more troubleshooting feedback

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This commit is contained in:
Olivier Lambert 2017-10-29 09:37:06 +01:00
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commit 2fcb000466
2 changed files with 26 additions and 3 deletions
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docs/general-troubleshooting.md
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@ -20,6 +20,8 @@ If the result you have is completely different from that, or if error messages a
## General
* [Empty page after login](https://xen-orchestra.com/docs/troubleshooting.html#empty-page-after-login)
* [Can't migrate XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-migration-issues)
* [Can't boot XOA](https://xen-orchestra.com/docs/troubleshooting.html#xoa-boot-issues)
* [Network issues](https://xen-orchestra.com/docs/troubleshooting.html#network-issues)
* [Out of memory](https://xen-orchestra.com/docs/troubleshooting.html#memory)
* [Transparent proxy and updater](https://xen-orchestra.com/docs/troubleshooting.html#behind-a-transparent-proxy)

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docs/troubleshooting.md
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@ -18,6 +18,27 @@ This is happening when your anti-virus or firewall is blocking websocket protoco
The solution is to use **HTTPS**. In this way, websockets will be encapsulated in the secured protocol, avoiding interception from your firewalls or anti-virus system.
## XOA migration issues
By default, XOA got a static max memory set to 16GiB. Sometimes, you can have trouble to migrate with this error message:
```
"Failed","Migrating VM 'XOA' from '<origin_hostname>' to '<destination_hostname>'
Internal error: Xenops_interface.Internal_error("Domain.Xenguest_failure(\"Error while waiting for suspend notification: xenguest: xc_domain_save: [1] Save failed (0 = Success)\")")
```
In this case, it means you need to reduce the static max memory field to a lower value, and try again.
## XOA boot issues
XOA is configured in HVM. It means you need a hardware that support HVM instructions (almost all hardware since 2011). If it's not the case, the symptom is this one:
1. XOA VM starts for few seconds
2. Then shutdown itself
Please check that you have enabled virtualization settings in your BIOS or upgrade your hardware.
## XOA configuration
XOA is a virtual appliance running Debian and Xen Orchestra. If you have any problem, the first thing to do is to use our check service by running the `xoa check` command in a terminal: