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SymphonyElectron/docs/features/network-error.md
Vishwas Shashidhar eb5c00688f
fix: SDA-2762: load correct page on network issues (#1145) 
* SDA-2762: load correct page on network issues

* SDA-2762: refactor code
2020-12-10 13:38:13 +05:30

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Intro

The SDA displays a network error page when there are network failures.

Platforms Supported

macOS, Windows 10

Purpose

To create awareness for users to try and reload Symphony and also to understand the network error in case they need to engage the support team.

Details

This error info page will be displayed in the SDA and can be any of the following reasons

  • Network offline
  • Proxy connection failed,
  • Endpoint not access able
  • Etc..

The list of all the error codes can be found here

We also show a Retry button which upon a user clicking, Symphony is reloaded with two scenarios handled:

  • If a user has already logged in, Symphony is reloaded and a user doesn't need to login
  • If a user hasn't logged in yet or is on the verge of it, Symphony is reloaded and user is taken back to the login page

Example

N/A